[cisco-voip] UCCX - CAD Agent Login Timeout

[Adam Frankel]

Not sure if you can increase the timeout, but perhaps if you are 
pointing to AD GC for LDAP Authentication you can use port 3268 instead 
of 389.  This should reduce the authentication time.

Adam 


-----Original Message-----
From: António M. Soares <antonio.soares at convex.pt>
Sent: Wed, Nov 04, 2009 2:06:31 Pm
To: cisco-voip at puck.nether.net
CC:
Subject: [cisco-voip] UCCX - CAD Agent Login Timeout
> Hello group,
>
> I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.
> I see this timeout in the MIVR logs:
>
> ++++++++++++++++++++++++
> 3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX
> 3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:
> Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
> 3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:
> AXL operation timed out: ; nested exception is: 
> 	com.cisco.config.axl.TimeoutAXLException: Timeout expired
> ++++++++++++++++++++++++
>
> The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we
> troubleshoot the root cause.
>
>
> Thanks.
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S)
> amsoares at netcabo.pt
>
>
>
>
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>   
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