[cisco-voip] UCCX - CAD Agent Login Timeout

[Antonio Soares]

Hello Adam,
 
The configured port is 636 (LDAP over SSL). Strangely even a simple CCMUser login takes about 10 seconds to complete. The difference
is that the CCMUser login is successful and the CAD is not. I also see that the AXL service takes more than 10 seconds to process
information from the LDAP Server:
 
+++++++++++++
-ENV:Header/><SOAP-ENV:Body><doAuthenticateUser><userid>XXXXX</userid >
<password>*********</password></doAuthenticateUser></SOAP-ENV:Body> </SOAP-ENV:Envelope>
2009-11-04 10:35:43,723 INFO  [http-8443-Processor18] axl.Handler - Handler initializing
2009-11-04 10:35:54,423 INFO  [http-8443-Processor18] axl.AXLRouter -<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" <http://schemas.xmlsoap.org/soap/encoding/> ><SOAP-ENV:Header/>
<SOAP-ENV:Body><axl:doAuthenticateUserResponse
xmlns:axl="http://www.cisco.com/AXL/API/1.0"
xmlns:xsi="http://www.cisco.com/AXL/API/1.0" <http://www.cisco.com/AXL/API/1.0> ><return><userAuthenticated>false
</userAuthenticated><code>1</code></return></axl:doAuthenticate UserResponse > </SOAP-ENV:Body></SOAP-ENV:Envelope>
2009-11-04 10:35:54,424 INFO  [http-8443-Processor18] axl.AXLRouter - Request 1256920540273 was process in 10714ms
+++++++++++++

So it seems the AXL Service takes more than 10 seconds to complete the operation and the CRS breaks the CAD login after 10 seconds.
 
 
Thanks.
 
Regards,

Antonio Soares, CCIE #18473 (R&S)
amsoares at netcabo.pt


  _____  

From: Adam Frankel [mailto:afrankel at cisco.com] 
Sent: quarta-feira, 4 de Novembro de 2009 13:10
To: António M. Soares
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX - CAD Agent Login Timeout


Not sure if you can increase the timeout, but perhaps if you are pointing to AD GC for LDAP Authentication you can use port 3268
instead of 389.  This should reduce the authentication time.

Adam 

-----Original Message-----
From: António M. Soares  <mailto:antonio.soares at convex.pt> <antonio.soares at convex.pt>
Sent: Wed, Nov 04, 2009 2:06:31 Pm
To: cisco-voip at puck.nether.net
CC: 
Subject: [cisco-voip] UCCX - CAD Agent Login Timeout 

Hello group,



I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.

I see this timeout in the MIVR logs:



++++++++++++++++++++++++

3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX

3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:

Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:

3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:

AXL operation timed out: ; nested exception is: 

	com.cisco.config.axl.TimeoutAXLException: Timeout expired

++++++++++++++++++++++++



The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we

troubleshoot the root cause.





Thanks.



Regards,



Antonio Soares, CCIE #18473 (R&S)

amsoares at netcabo.pt









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