[cisco-voip] UCCX - CAD Agent Login Timeout

[Sean Walberg]

I had a similar problem last year, on boxing day no less. CUCM LDAP timeout
is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes
from my case:

Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when
the primary AD
server is down in CCM.  CCM keeps trying primary AD server for 30
seconds, but CAD times
out in 10.  Workaround is to change timeout in registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MIVR.properties]
"com.cisco.user.io.timeout"="30000"


and application.MIVR.properties using Servicability tool:

com.cisco.user.io.timeout=30000


Workaround was applied and agent was able to successfully log in.


I think that's all done on the IPCCX server...

Sean

2009/11/4 António M. Soares <antonio.soares at convex.pt>

> Hello group,
>
> I'm facing a problem with CAD agents login timeout. This is a new problem
> and the workaround is to disable the LDAP Authentication.
> I see this timeout in the MIVR logs:
>
> ++++++++++++++++++++++++
> 3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate
> agent XXXXX
> 3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
> Timeout Detected:
> Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
> 3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate
> user: XXXXX Exception: com.cisco.user.TimeoutException:
> AXL operation timed out: ; nested exception is:
>        com.cisco.config.axl.TimeoutAXLException: Timeout expired
> ++++++++++++++++++++++++
>
> The login fails after exactly 10 seconds so i wonder where can i increase
> this timeout. This would be a better workaround while we
> troubleshoot the root cause.
>
>
> Thanks.
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S)
> amsoares at netcabo.pt
>
>
>
>
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>



-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
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