[cisco-voip] UCCX - CAD Agent Login Timeout

[Tanner Ezell]

FYI-

You didn't state your specific UCCX version, however this bug was resolved
in 7.0(1) SR2; If you're running 7, it may be worthwhile to upgrade.

2009/11/4 Sean Walberg <swalberg at gmail.com>

> I had a similar problem last year, on boxing day no less. CUCM LDAP timeout
> is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes
> from my case:
>
> Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
> server is down in CCM.  CCM keeps trying primary AD server for 30 seconds, but CAD times
> out in 10.  Workaround is to change timeout in registry:
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
> Inc.\CRS\Properties\application.MIVR.properties]
> "com.cisco.user.io.timeout"="30000"
>
>
> and application.MIVR.properties using Servicability tool:
>
> com.cisco.user.io.timeout=30000
>
>
> Workaround was applied and agent was able to successfully log in.
>
>
> I think that's all done on the IPCCX server...
>
> Sean
>
> 2009/11/4 António M. Soares <antonio.soares at convex.pt>
>
> Hello group,
>>
>> I'm facing a problem with CAD agents login timeout. This is a new problem
>> and the workaround is to disable the LDAP Authentication.
>> I see this timeout in the MIVR logs:
>>
>> ++++++++++++++++++++++++
>> 3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate
>> agent XXXXX
>> 3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
>> Timeout Detected:
>> Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
>> 3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate
>> user: XXXXX Exception: com.cisco.user.TimeoutException:
>> AXL operation timed out: ; nested exception is:
>>        com.cisco.config.axl.TimeoutAXLException: Timeout expired
>> ++++++++++++++++++++++++
>>
>> The login fails after exactly 10 seconds so i wonder where can i increase
>> this timeout. This would be a better workaround while we
>> troubleshoot the root cause.
>>
>>
>> Thanks.
>>
>> Regards,
>>
>> Antonio Soares, CCIE #18473 (R&S)
>> amsoares at netcabo.pt
>>
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
>
> --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Regards,
Tanner Ezell
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091104/3bf678e9/attachment.html>