[cisco-voip] UCCX - CAD Agent Login Timeout

[Antonio Soares]

I'm running 7.0(1)-Build168 so it means it's affected by the Bug. But i prefer a workaround instead of an upgrade :)
 
 
Regards,

Antonio Soares, CCIE #18473 (R&S)
amsoares at netcabo.pt

 

  _____  

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell
Sent: quarta-feira, 4 de Novembro de 2009 14:54
To: Sean Walberg
Cc: António M. Soares; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX - CAD Agent Login Timeout


FYI- 

You didn't state your specific UCCX version, however this bug was resolved in 7.0(1) SR2; If you're running 7, it may be worthwhile
to upgrade.


2009/11/4 Sean Walberg <swalberg at gmail.com>


I had a similar problem last year, on boxing day no less. CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds.
Here are some notes from my case:


Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD

server is down in CCM.  CCM keeps trying primary AD server for 30 seconds, but CAD times

out in 10.  Workaround is to change timeout in registry:



[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,

Inc.\CRS\Properties\application.MIVR.properties]

"com.cisco.user.io.timeout"="30000" 





and application.MIVR.properties using Servicability tool:



com.cisco.user.io.timeout=30000





Workaround was applied and agent was able to successfully log in. 

I think that's all done on the IPCCX server...

Sean


2009/11/4 António M. Soares <antonio.soares at convex.pt> 


Hello group,

I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.
I see this timeout in the MIVR logs:

++++++++++++++++++++++++
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:
AXL operation timed out: ; nested exception is:
       com.cisco.config.axl.TimeoutAXLException: Timeout expired
++++++++++++++++++++++++

The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we
troubleshoot the root cause.


Thanks.

Regards,

Antonio Soares, CCIE #18473 (R&S)
amsoares at netcabo.pt




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-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/


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Regards,
Tanner Ezell

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