[cisco-voip] UCCX - CAD Agent Login Timeout

[Tanner Ezell]

Until you get hit by another bug affecting build 168...

On Wed, Nov 4, 2009 at 9:03 AM, Antonio Soares <amsoares at netcabo.pt> wrote:

>  I'm running 7.0(1)-Build168 so it means it's affected by the Bug. But i
> prefer a workaround instead of an upgrade :)
>
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S)
> amsoares at netcabo.pt
>
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tanner Ezell
> *Sent:* quarta-feira, 4 de Novembro de 2009 14:54
> *To:* Sean Walberg
> *Cc:* António M. Soares; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] UCCX - CAD Agent Login Timeout
>
> FYI-
>
> You didn't state your specific UCCX version, however this bug was resolved
> in 7.0(1) SR2; If you're running 7, it may be worthwhile to upgrade.
>
> 2009/11/4 Sean Walberg <swalberg at gmail.com>
>
>> I had a similar problem last year, on boxing day no less. CUCM LDAP
>> timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some
>> notes from my case:
>>
>> Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
>> server is down in CCM.  CCM keeps trying primary AD server for 30 seconds, but CAD times
>> out in 10.  Workaround is to change timeout in registry:
>>
>> [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
>> Inc.\CRS\Properties\application.MIVR.properties]
>> "com.cisco.user.io.timeout"="30000"
>>
>>
>> and application.MIVR.properties using Servicability tool:
>>
>> com.cisco.user.io.timeout=30000
>>
>>
>> Workaround was applied and agent was able to successfully log in.
>>
>>
>> I think that's all done on the IPCCX server...
>>
>> Sean
>>
>> 2009/11/4 António M. Soares <antonio.soares at convex.pt>
>>
>> Hello group,
>>>
>>> I'm facing a problem with CAD agents login timeout. This is a new problem
>>> and the workaround is to disable the LDAP Authentication.
>>> I see this timeout in the MIVR logs:
>>>
>>> ++++++++++++++++++++++++
>>> 3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate
>>> agent XXXXX
>>> 3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
>>> Timeout Detected:
>>> Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
>>> 3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate
>>> user: XXXXX Exception: com.cisco.user.TimeoutException:
>>> AXL operation timed out: ; nested exception is:
>>>        com.cisco.config.axl.TimeoutAXLException: Timeout expired
>>> ++++++++++++++++++++++++
>>>
>>> The login fails after exactly 10 seconds so i wonder where can i increase
>>> this timeout. This would be a better workaround while we
>>> troubleshoot the root cause.
>>>
>>>
>>> Thanks.
>>>
>>> Regards,
>>>
>>> Antonio Soares, CCIE #18473 (R&S)
>>> amsoares at netcabo.pt
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>>
>> --
>> Sean Walberg <sean at ertw.com>    http://ertw.com/
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell
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