[cisco-voip] UCCX - CAD Agent Login Timeout

[Alex Hope]

Here is some info regarding the workaround. I believe this is fixed in SR4.
CSCta49259 Bug DetailsTop of Form

CAD client timeout value not present in PhoneDev.cfg.



Symptom:

Per MIVR logs CAD side is timing out and changes to the server-side properties did not resolve the issue.

Conditions:

UCCX 7.0(1) CAD

Workaround:

on CAD client PC
C:\Program Files\Cisco\Desktop\config, there should be a file
called PhoneDev.cfg.

add ->
[ReqTimeout]
Milliseconds=30000

save then restart the CAD client .

Status
Fixed

Severity
3 - moderate

Last Modified
In Last 3 Days

Product
Cisco Unified Contact Center Express

Technology


1st Found-In
7.0(1)SR1

Fixed-In
Release-Pending






Alex


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Antonio Soares
Sent: Wednesday, November 04, 2009 10:04 AM
To: 'Tanner Ezell'; 'Sean Walberg'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX - CAD Agent Login Timeout

I'm running 7.0(1)-Build168 so it means it's affected by the Bug. But i prefer a workaround instead of an upgrade :)


Regards,

Antonio Soares, CCIE #18473 (R&S)
amsoares at netcabo.pt


________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell
Sent: quarta-feira, 4 de Novembro de 2009 14:54
To: Sean Walberg
Cc: António M. Soares; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX - CAD Agent Login Timeout
FYI-

You didn't state your specific UCCX version, however this bug was resolved in 7.0(1) SR2; If you're running 7, it may be worthwhile to upgrade.
2009/11/4 Sean Walberg <swalberg at gmail.com<mailto:swalberg at gmail.com>>
I had a similar problem last year, on boxing day no less. CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes from my case:


Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD

server is down in CCM.  CCM keeps trying primary AD server for 30 seconds, but CAD times

out in 10.  Workaround is to change timeout in registry:



[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,

Inc.\CRS\Properties\application.MIVR.properties]

"com.cisco.user.io.timeout"="30000"





and application.MIVR.properties using Servicability tool:



com.cisco.user.io.timeout=30000





Workaround was applied and agent was able to successfully log in.

I think that's all done on the IPCCX server...

Sean
2009/11/4 António M. Soares <antonio.soares at convex.pt<mailto:antonio.soares at convex.pt>>

Hello group,

I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.
I see this timeout in the MIVR logs:

++++++++++++++++++++++++
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:
AXL operation timed out: ; nested exception is:
       com.cisco.config.axl.TimeoutAXLException: Timeout expired
++++++++++++++++++++++++

The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we
troubleshoot the root cause.


Thanks.

Regards,

Antonio Soares, CCIE #18473 (R&S)
amsoares at netcabo.pt<mailto:amsoares at netcabo.pt>




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--
Sean Walberg <sean at ertw.com<mailto:sean at ertw.com>>    http://ertw.com/

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Regards,
Tanner Ezell
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