[cisco-voip] UCCX - CAD Agent Login Timeout

[Tanner Ezell]

The problem with this work around is you'll have to deploy it to all client
PC's with CAD. Which in any installment over 1 person is a major PITA,
versus the other workaround which is done server side.

On Wed, Nov 4, 2009 at 9:15 AM, Alex Hope <AlexH at boice.net> wrote:

>  Here is some info regarding the workaround. I believe this is fixed in
> SR4.
>
> *CSCta49259 Bug Details*Top of Form**
>
>
>
> *CAD client timeout value not present in PhoneDev.cfg. *
>
>
>
> *Symptom:*
>
> Per MIVR logs CAD side is timing out and changes to the server-side
> properties did not resolve the issue.
>
> *Conditions:*
>
> UCCX 7.0(1) CAD
>
> *Workaround:*
>
> on CAD client PC
> C:\Program Files\Cisco\Desktop\config, there should be a file
> called PhoneDev.cfg.
>
> add ->
> [ReqTimeout]
> Milliseconds=30000
>
> save then restart the CAD client .
>
> *Status *
> Fixed
>
> *Severity
> 3 - moderate *
>
> *Last Modified *
> In Last 3 Days
>
> *Product *
> Cisco Unified Contact Center Express
>
> *Technology *
>
>
> *1st Found-In *
> 7.0(1)SR1
>
> *Fixed-In *
> Release-Pending
>
>
>
>
>
>
>
>
>
> Alex
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Antonio Soares
> *Sent:* Wednesday, November 04, 2009 10:04 AM
> *To:* 'Tanner Ezell'; 'Sean Walberg'
> *Cc:* cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] UCCX - CAD Agent Login Timeout
>
>
>
> I'm running 7.0(1)-Build168 so it means it's affected by the Bug. But i
> prefer a workaround instead of an upgrade :)
>
>
>
>
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S)
> amsoares at netcabo.pt
>
>
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tanner Ezell
> *Sent:* quarta-feira, 4 de Novembro de 2009 14:54
> *To:* Sean Walberg
> *Cc:* António M. Soares; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX - CAD Agent Login Timeout
>
> FYI-
>
>
>
> You didn't state your specific UCCX version, however this bug was resolved
> in 7.0(1) SR2; If you're running 7, it may be worthwhile to upgrade.
>
> 2009/11/4 Sean Walberg <swalberg at gmail.com>
>
> I had a similar problem last year, on boxing day no less. CUCM LDAP timeout
> is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes
> from my case:
>
>
>
> Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
>
> server is down in CCM.  CCM keeps trying primary AD server for 30 seconds, but CAD times
>
> out in 10.  Workaround is to change timeout in registry:
>
>
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
>
> Inc.\CRS\Properties\application.MIVR.properties]
>
> "com.cisco.user.io.timeout"="30000"
>
>
>
>
>
> and application.MIVR.properties using Servicability tool:
>
>
>
> com.cisco.user.io.timeout=30000
>
>
>
>
>
> Workaround was applied and agent was able to successfully log in.
>
>
>
> I think that's all done on the IPCCX server...
>
>
>
> Sean
>
> 2009/11/4 António M. Soares <antonio.soares at convex.pt>
>
>
>
> Hello group,
>
> I'm facing a problem with CAD agents login timeout. This is a new problem
> and the workaround is to disable the LDAP Authentication.
> I see this timeout in the MIVR logs:
>
> ++++++++++++++++++++++++
> 3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate
> agent XXXXX
> 3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
> Timeout Detected:
> Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
> 3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate
> user: XXXXX Exception: com.cisco.user.TimeoutException:
> AXL operation timed out: ; nested exception is:
>        com.cisco.config.axl.TimeoutAXLException: Timeout expired
> ++++++++++++++++++++++++
>
> The login fails after exactly 10 seconds so i wonder where can i increase
> this timeout. This would be a better workaround while we
> troubleshoot the root cause.
>
>
> Thanks.
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S)
> amsoares at netcabo.pt
>
>
>
>
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>
>
>
>
> --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
>
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>
>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell
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