[cisco-voip] UCCX - CAD Agent Login Timeout

[Tanner Ezell]

At the very least you should restart the CCX engine. I'm not certain, but it
may require a reboot if that doesn't work.

On Wed, Nov 4, 2009 at 9:23 AM, Antonio Soares <amsoares at netcabo.pt> wrote:

>  Well, but this Bug mentions that Server Side configuration did not
> resolve the issue. And i applied the Server Side changes without success.
> Then i applied the CAD workaround also without success. I have the
> impression that i need to restart something in the Server side... Maybe the
> Engine or the whole CRS Server ?
>
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S)
> amsoares at netcabo.pt
>
>
>  ------------------------------
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* quarta-feira, 4 de Novembro de 2009 15:20
> *To:* Alex Hope
> *Cc:* Antonio Soares; Sean Walberg; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] UCCX - CAD Agent Login Timeout
>
> The problem with this work around is you'll have to deploy it to all client
> PC's with CAD. Which in any installment over 1 person is a major PITA,
> versus the other workaround which is done server side.
>
> On Wed, Nov 4, 2009 at 9:15 AM, Alex Hope <AlexH at boice.net> wrote:
>
>>  Here is some info regarding the workaround. I believe this is fixed in
>> SR4.
>>
>> *CSCta49259 Bug Details*Top of Form**
>>
>>
>>
>> *CAD client timeout value not present in PhoneDev.cfg. *
>>
>>
>>
>> *Symptom:*
>>
>> Per MIVR logs CAD side is timing out and changes to the server-side
>> properties did not resolve the issue.
>>
>> *Conditions:*
>>
>> UCCX 7.0(1) CAD
>>
>> *Workaround:*
>>
>> on CAD client PC
>> C:\Program Files\Cisco\Desktop\config, there should be a file
>> called PhoneDev.cfg.
>>
>> add ->
>> [ReqTimeout]
>> Milliseconds=30000
>>
>> save then restart the CAD client .
>>
>> *Status *
>> Fixed
>>
>> *Severity
>> 3 - moderate *
>>
>> *Last Modified *
>> In Last 3 Days
>>
>> *Product *
>> Cisco Unified Contact Center Express
>>
>> *Technology *
>>
>>
>> *1st Found-In *
>> 7.0(1)SR1
>>
>> *Fixed-In *
>> Release-Pending
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Alex
>>
>>
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Antonio Soares
>> *Sent:* Wednesday, November 04, 2009 10:04 AM
>> *To:* 'Tanner Ezell'; 'Sean Walberg'
>> *Cc:* cisco-voip at puck.nether.net
>>
>> *Subject:* Re: [cisco-voip] UCCX - CAD Agent Login Timeout
>>
>>
>>
>> I'm running 7.0(1)-Build168 so it means it's affected by the Bug. But i
>> prefer a workaround instead of an upgrade :)
>>
>>
>>
>>
>>
>> Regards,
>>
>> Antonio Soares, CCIE #18473 (R&S)
>> amsoares at netcabo.pt
>>
>>
>>
>>
>>  ------------------------------
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tanner Ezell
>> *Sent:* quarta-feira, 4 de Novembro de 2009 14:54
>> *To:* Sean Walberg
>> *Cc:* António M. Soares; cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX - CAD Agent Login Timeout
>>
>> FYI-
>>
>>
>>
>> You didn't state your specific UCCX version, however this bug was resolved
>> in 7.0(1) SR2; If you're running 7, it may be worthwhile to upgrade.
>>
>> 2009/11/4 Sean Walberg <swalberg at gmail.com>
>>
>> I had a similar problem last year, on boxing day no less. CUCM LDAP
>> timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some
>> notes from my case:
>>
>>
>>
>> Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
>>
>> server is down in CCM.  CCM keeps trying primary AD server for 30 seconds, but CAD times
>>
>> out in 10.  Workaround is to change timeout in registry:
>>
>>
>>
>> [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
>>
>> Inc.\CRS\Properties\application.MIVR.properties]
>>
>> "com.cisco.user.io.timeout"="30000"
>>
>>
>>
>>
>>
>> and application.MIVR.properties using Servicability tool:
>>
>>
>>
>> com.cisco.user.io.timeout=30000
>>
>>
>>
>>
>>
>> Workaround was applied and agent was able to successfully log in.
>>
>>
>>
>> I think that's all done on the IPCCX server...
>>
>>
>>
>> Sean
>>
>> 2009/11/4 António M. Soares <antonio.soares at convex.pt>
>>
>>
>>
>> Hello group,
>>
>> I'm facing a problem with CAD agents login timeout. This is a new problem
>> and the workaround is to disable the LDAP Authentication.
>> I see this timeout in the MIVR logs:
>>
>> ++++++++++++++++++++++++
>> 3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate
>> agent XXXXX
>> 3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
>> Timeout Detected:
>> Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
>> 3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate
>> user: XXXXX Exception: com.cisco.user.TimeoutException:
>> AXL operation timed out: ; nested exception is:
>>        com.cisco.config.axl.TimeoutAXLException: Timeout expired
>> ++++++++++++++++++++++++
>>
>> The login fails after exactly 10 seconds so i wonder where can i increase
>> this timeout. This would be a better workaround while we
>> troubleshoot the root cause.
>>
>>
>> Thanks.
>>
>> Regards,
>>
>> Antonio Soares, CCIE #18473 (R&S)
>> amsoares at netcabo.pt
>>
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>>
>> --
>> Sean Walberg <sean at ertw.com>    http://ertw.com/
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>>
>> --
>> Regards,
>> Tanner Ezell
>>
>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091104/819f6fe7/attachment.html>