[cisco-voip] Long Pause on Transfer to Contact Center

Matthew Loraditch MLoraditch at heliontechnologies.com
Wed Nov 11 14:10:12 EST 2009


I am getting complaints from callers about long pauses when calls get transferred over to UCCX. This happens both from my handler in unity connection and I can replicate when dialing the CTI port of the application. Any ideas on why this would be that I can check before going to TAC?
Thanks!

Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
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