[cisco-voip] Masking Caller ID and Translation Patterns

[Huffman, Tim]

All,

I'm having an issue masking caller ID.  We have an external call center that we're currently passing calls to.  For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field.  For whatever reason, it will send the number you're calling from.  I do not have the box checked to "Use Calling Party's External Phone Number Mask."  Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
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