[cisco-voip] CCM 7.1(3) Services URL button for Visual Voicemail works intermittent

[Pat Hayes]

I wasn't so much fishing for a definition of intermittent as I was for a
description of the actual problem :-) When you hit the button and it
'doesn't work', what happens? Absolutely nothing? An error is displayed? The
phone catches on fire?

It does sound like it could be a problem with the service url button.
Depending on the symptoms, you might try enabling the Tomcat micro traces on
Unity Connection and collecting the logs to see if a request is even being
sent to the server at the time of the problem.


On Tue, Nov 17, 2009 at 2:33 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

>  Sometimes it works, sometimes it doesn’t .  Like the Intermittent setting
> on my cars windshield wipers…Unity Connection 7.1(3), but I think bug is
> with SURL.
>
>
>
> *From:* pat-cv at wcyv.com <pat at wcyv.com> [mailto:pat-cv at wcyv.com<pat at wcyv.com>]
> *On Behalf Of *Pat Hayes
> *Sent:* Tuesday, November 17, 2009 1:33 PM
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip
> *Subject:* Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
> Voicemail works intermittent
>
>
>
> What does 'works intermittently' mean, what happens when it doesn't (no
> response, error displayed, etc)? Unity or Unity Connection?
>
> On Tue, Nov 17, 2009 at 10:22 AM, Jason Aarons (US) <
> jason.aarons at us.didata.com> wrote:
>
> If I press Services then Visual Voicemail it works fine, however if I make
> a Services URL on a Phone Button Template and assign to phone it works
> intermittently. All I have is 1 7970 to test this with.
>
>
>
> CallManager 7.1(3) with 2 Nodes (1 Pub, 1 Sub)
>
> CP-7970G Load File SCCP70.8-5-2S, phone is registered to Subscriber
>
> We are not using Extension Mobility
>
> Using a IP Address of Publisher in the URL Service configuration
>
>
>
> Visual Voicemail
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/vv_install.html
>
>
>
> *Jason Aarons*
>
> Consultant
>
> Dimension Data
>
> [image: cid:image002.png at 01C944C1.3A874410]   904.338.3245
>
> [image: cid:image007.gif at 01C944C0.FDD2F3C0]    904-338-3245
>
> [image: cid:image008.gif at 01C944C0.FDD2F3C0] <mark.levesque at us.dida>
> Jason.Aarons at us.didata.com
> [image: cid:image009.gif at 01C944C0.FDD2F3C0]   Jason.Aarons at us.didata.com
>
>
>
> For more information about Dimension Data, please go to
> www.dimensiondata.com
>
>
>
> For urgent issues notify your Project Manager, for 24x7 support contact the
> Dimension Data NOC at +1-800-974-6584 or Cisco TAC at +1-800-553-2447.
>
>
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