[cisco-voip] CCM 7.1(3) Services URL button for Visual Voicemail works intermittent

Tue Nov 17 16:56:11 EST 2009

I'm browsing around CUService > Trace and don't see where to set the
micro trace for Tomcat. I was expected CiscoTomcat or Tomcat but don't
see it...

From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Tuesday, November 17, 2009 3:59 PM
To: Jason Aarons (US)
Cc: cisco-voip
Subject: Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
Voicemail works intermittent

I wasn't so much fishing for a definition of intermittent as I was for a
description of the actual problem :-) When you hit the button and it
'doesn't work', what happens? Absolutely nothing? An error is displayed?
The phone catches on fire? 

It does sound like it could be a problem with the service url button.
Depending on the symptoms, you might try enabling the Tomcat micro
traces on Unity Connection and collecting the logs to see if a request
is even being sent to the server at the time of the problem.

On Tue, Nov 17, 2009 at 2:33 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

Sometimes it works, sometimes it doesn't .  Like the Intermittent
setting on my cars windshield wipers...Unity Connection 7.1(3), but I
think bug is with SURL.

From: pat-cv at wcyv.com <mailto:pat at wcyv.com>  [mailto:pat-cv at wcyv.com
<mailto:pat at wcyv.com> ] On Behalf Of Pat Hayes
Sent: Tuesday, November 17, 2009 1:33 PM
To: Jason Aarons (US)
Cc: cisco-voip
Subject: Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
Voicemail works intermittent

What does 'works intermittently' mean, what happens when it doesn't (no
response, error displayed, etc)? Unity or Unity Connection?

On Tue, Nov 17, 2009 at 10:22 AM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

If I press Services then Visual Voicemail it works fine, however if I
make a Services URL on a Phone Button Template and assign to phone it
works intermittently. All I have is 1 7970 to test this with.

CallManager 7.1(3) with 2 Nodes (1 Pub, 1 Sub)

CP-7970G Load File SCCP70.8-5-2S, phone is registered to Subscriber

We are not using Extension Mobility

Using a IP Address of Publisher in the URL Service configuration

Visual Voicemail

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/
english/install/guide/vv_install.html

Jason Aarons

Consultant

Dimension Data

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