[cisco-voip] CCM 7.1(3) Services URL button for Visual Voicemail works intermittent

[Pat Hayes]

Actually, I believe the micro traces to set would be under 'VMWS'. Then you
can use RTMT to collect "Connection Tomcat Application" for VMWS specific
info and "Cisco Tomcat" for (among other things) access logs, which should
show what IP requested what URL at what time, etc. It would be interesting
to see what (if anything) you see in the access logs for a failed attempt
compared to a working one.

On Tue, Nov 17, 2009 at 4:56 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

>  I’m browsing around CUService > Trace and don’t see where to set the
> micro trace for Tomcat. I was expected CiscoTomcat or Tomcat but don’t see
> it…
>
>
>
>
>
>
> *From:* pat-cv at wcyv.com <pat at wcyv.com> [mailto:pat-cv at wcyv.com<pat at wcyv.com>]
> *On Behalf Of *Pat Hayes
> *Sent:* Tuesday, November 17, 2009 3:59 PM
>
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip
> *Subject:* Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
> Voicemail works intermittent
>
>
>
> I wasn't so much fishing for a definition of intermittent as I was for a
> description of the actual problem :-) When you hit the button and it
> 'doesn't work', what happens? Absolutely nothing? An error is displayed? The
> phone catches on fire?
>
> It does sound like it could be a problem with the service url button.
> Depending on the symptoms, you might try enabling the Tomcat micro traces on
> Unity Connection and collecting the logs to see if a request is even being
> sent to the server at the time of the problem.
>
>  On Tue, Nov 17, 2009 at 2:33 PM, Jason Aarons (US) <
> jason.aarons at us.didata.com> wrote:
>
> Sometimes it works, sometimes it doesn’t .  Like the Intermittent setting
> on my cars windshield wipers…Unity Connection 7.1(3), but I think bug is
> with SURL.
>
>
>
> *From:* pat-cv at wcyv.com <pat at wcyv.com> [mailto:pat-cv at wcyv.com<pat at wcyv.com>]
> *On Behalf Of *Pat Hayes
> *Sent:* Tuesday, November 17, 2009 1:33 PM
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip
> *Subject:* Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
> Voicemail works intermittent
>
>
>
> What does 'works intermittently' mean, what happens when it doesn't (no
> response, error displayed, etc)? Unity or Unity Connection?
>
> On Tue, Nov 17, 2009 at 10:22 AM, Jason Aarons (US) <
> jason.aarons at us.didata.com> wrote:
>
> If I press Services then Visual Voicemail it works fine, however if I make
> a Services URL on a Phone Button Template and assign to phone it works
> intermittently. All I have is 1 7970 to test this with.
>
>
>
> CallManager 7.1(3) with 2 Nodes (1 Pub, 1 Sub)
>
> CP-7970G Load File SCCP70.8-5-2S, phone is registered to Subscriber
>
> We are not using Extension Mobility
>
> Using a IP Address of Publisher in the URL Service configuration
>
>
>
> Visual Voicemail
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/vv_install.html
>
>
>
> *Jason Aarons*
>
> Consultant
>
> Dimension Data
>
> [image: cid:image002.png at 01C944C1.3A874410]   904.338.3245
>
> [image: cid:image007.gif at 01C944C0.FDD2F3C0]    904-338-3245
>
> [image: cid:image008.gif at 01C944C0.FDD2F3C0] <mark.levesque at us.dida>
> Jason.Aarons at us.didata.com
> [image: cid:image009.gif at 01C944C0.FDD2F3C0]   Jason.Aarons at us.didata.com
>
>
>
> For more information about Dimension Data, please go to
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>
>
>
> For urgent issues notify your Project Manager, for 24x7 support contact the
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