[cisco-voip] IVR issue

robin.jose1 at wipro.com robin.jose1 at wipro.com
Thu Nov 19 01:36:47 EST 2009


Hi Jason

 

Thank you for the quick reply.

 

The cmplatform time is the same reflecting in the ip phone and in the
unity connection. There is no time difference. The unity version is
2.1.0.9901-362.

 

Warm Regards 
  
Robin Jose Narlely



________________________________

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Thursday, November 19, 2009 11:22 AM
To: Robin Jose (WI01 - Enterprise Services); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IVR issue

 

Your Call Handler isn't following the schedule.  Check the system time
in cmplatform as well as timezone/ntp source.  I have several
CallHandlers based on schedule/time that are working fine for me in
Connection 7.1.3

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
robin.jose1 at wipro.com
Sent: Wednesday, November 18, 2009 11:49 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IVR issue

 

Hi

I am facing a problem in unity connection. The automatic time of day
routing is not happening. The call is routed to the call handler which
is configured with a scheduler, but even after the nonworking hours the
IVR for the nonworking hours continues. The unity connection is not able
to differentiate between the working and non working hours as created in
the scheduler. The IVR for the non working hours continues in the
working hours.

Please help me to find a solution for this issue.

Warm Regards

 

Robin Jose Narlely

 

Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s)
and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately and
destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email. 

www.wipro.com 

________________________________

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. 


Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. 

www.wipro.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091119/ddbfb6da/attachment.html>


More information about the cisco-voip mailing list