[cisco-voip] IVR issue

[robin.jose1 at wipro.com]

Hi Jason

 

Thank you for the quick reply.

 

The cmplatform time is the same reflecting in the ip phone and in the
unity connection. There is no time difference. The unity version is
2.1.0.9901-362.

 

Warm Regards 
  
Robin Jose Narlely



________________________________

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Thursday, November 19, 2009 11:22 AM
To: Robin Jose (WI01 - Enterprise Services); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IVR issue

 

Your Call Handler isn't following the schedule.  Check the system time
in cmplatform as well as timezone/ntp source.  I have several
CallHandlers based on schedule/time that are working fine for me in
Connection 7.1.3

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
robin.jose1 at wipro.com
Sent: Wednesday, November 18, 2009 11:49 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IVR issue

 

Hi

I am facing a problem in unity connection. The automatic time of day
routing is not happening. The call is routed to the call handler which
is configured with a scheduler, but even after the nonworking hours the
IVR for the nonworking hours continues. The unity connection is not able
to differentiate between the working and non working hours as created in
the scheduler. The IVR for the non working hours continues in the
working hours.

Please help me to find a solution for this issue.

Warm Regards

 

Robin Jose Narlely

 

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