[cisco-voip] IVR issue

[Daniel]

A couple of points

- Make sure the correct start and end times and days active is configured
correctly for your scenario
- Make sure the schedule is applied to the call handler
- Make sure the closed greeting or transfer option is enabled for that call
handler it might not be enabled just because you configured it, there is a
tick box



On Thu, Nov 19, 2009 at 4:36 PM, <robin.jose1 at wipro.com> wrote:

>  Hi Jason
>
>
>
> Thank you for the quick reply.
>
>
>
> The cmplatform time is the same reflecting in the ip phone and in the unity
> connection. There is no time difference. The unity version is
> 2.1.0.9901-362.
>
>
>
> *Warm Regards*
>
> *Robin Jose Narlely
>
> *
>  ------------------------------
>
> *From:* Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
> *Sent:* Thursday, November 19, 2009 11:22 AM
> *To:* Robin Jose (WI01 - Enterprise Services); cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] IVR issue
>
>
>
> Your Call Handler isn’t following the schedule.  Check the system time in
> cmplatform as well as timezone/ntp source.  I have several CallHandlers
> based on schedule/time that are working fine for me in Connection 7.1.3
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *robin.jose1 at wipro.com
> *Sent:* Wednesday, November 18, 2009 11:49 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IVR issue
>
>
>
> Hi
>
> I am facing a problem in unity connection. The automatic time of day
> routing is not happening. The call is routed to the call handler which is
> configured with a scheduler, but even after the nonworking hours the IVR
> for the nonworking hours continues. The unity connection is not able to
> differentiate between the working and non working hours as created in the
> scheduler. The IVR for the non working hours continues in the working
> hours.
>
> Please help me to find a solution for this issue.
>
> *Warm Regards*
>
>
>
> *Robin Jose Narlely*
>
>
>
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