[cisco-voip] IVR issue

[Lelio Fulgenzi]

...another thing. If you use the GUI to record a custom greeting, it will not automatically select "play user recording" (or whatever it says), unlike when you record a greeting over the TUI. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Daniel" <dan.voip at danofive.id.au> 
To: "robin jose1" <robin.jose1 at wipro.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Thursday, November 19, 2009 2:30:21 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] IVR issue 


A couple of points 

- Make sure the correct start and end times and days active is configured correctly for your scenario 
- Make sure the schedule is applied to the call handler 
- Make sure the closed greeting or transfer option is enabled for that call handler it might not be enabled just because you configured it, there is a tick box 



On Thu, Nov 19, 2009 at 4:36 PM, < robin.jose1 at wipro.com > wrote: 






Hi Jason 



Thank you for the quick reply. 



The cmplatform time is the same reflecting in the ip phone and in the unity connection. There is no time difference. The unity version is 2.1.0.9901-362. 





Warm Regards 

Robin Jose Narlely 






From: Jason Aarons (US) [mailto: jason.aarons at us.didata.com ] 
Sent: Thursday, November 19, 2009 11:22 AM 
To: Robin Jose (WI01 - Enterprise Services); cisco-voip at puck.nether.net 
Subject: RE: [cisco-voip] IVR issue 






Your Call Handler isn’t following the schedule. Check the system time in cmplatform as well as timezone/ntp source. I have several CallHandlers based on schedule/time that are working fine for me in Connection 7.1.3 





From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of robin.jose1 at wipro.com 
Sent: Wednesday, November 18, 2009 11:49 PM 
To: cisco-voip at puck.nether.net 
Subject: [cisco-voip] IVR issue 



Hi 

I am facing a problem in unity connection. The automatic time of day routing is not happening. The call is routed to the call handler which is configured with a scheduler, but even after the nonworking hours the IVR for the nonworking hours continues. The unity connection is not able to differentiate between the working and non working hours as created in the scheduler. The IVR for the non working hours continues in the working hours. 

Please help me to find a solution for this issue. 

Warm Regards 



Robin Jose Narlely 



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