[cisco-voip] Masking Caller ID and Translation Patterns

Fri Nov 20 08:06:35 EST 2009

Yeah they do say they can only present as one DDI (DID same thing).  Not sure on the "something for their maintainers to resolve" though.

Good luck with it and let me/us know how it goes.

Chris

From: Huffman, Tim [mailto:thuffman at rosettastone.com]
Sent: 20 November 2009 13:02
To: Lewis, Chris; Mike King; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

Thanks Chris. This is the response I received.  I don't quite understand so I'll probably have to call them.

"The only services we offer are presentation number for this type of request. This would be all the DDI's and the main number being presented as the same CLI, this would not be able to change as quickly as they want. What they request is something for their maintainers to resolve. cheers."

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA69E2.482B19B0]
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From: Lewis, Chris [mailto:Chris.Lewis at magnetar.com]
Sent: Friday, November 20, 2009 7:35 AM
To: Huffman, Tim; Mike King; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

If its BT then they sometimes Mask all outgoing calls to the Main DID you own.  Its takes some time but they do eventually admit this and can change it obviously.

The best way is to speak to your specific account manager otherwise emails end up being "misplaced"

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Huffman, Tim
Sent: 19 November 2009 19:41
To: Mike King; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

That's definitely good to know.

It's a UK Telco so who knows what rules they have.  I've written the email but haven't heard back.

I'll let you know the outcome.

Thanks for all of the help.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA69E2.482B19B0]
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Thursday, November 19, 2009 1:42 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good.   (Quotes added for comic relief)
On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>> wrote:
Sounds like it could be a provider issue.  I know I have ran into this issue with Verizon.  And they would not allow us to mask using a number we don't own.  Of course, maybe we didn't scream at them loud enough...

Bill Hendrix
L-3 Communications
george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help at l-3com.com<mailto:L-3IT.Help at l-3com.com/omailto:L-3IT.Help at l-3com.com>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Huffman, Tim

Sent: Wednesday, November 18, 2009 3:20 PM
To: Nate VanMaren; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

I'm using 7.0.1

This issue has changed a little since I last posted.  I've found that I can mask calls, just not mask calls to any number I want, only DIDs that we own.  I'm trying to mask a TFN for outbound calls.  This TFN does not terminate into our system currently.  The only numbers I can mask are our internal DIDs that are terminated to our system.  As long as it's one we own, I can mask.  I need to be able to mask TFNs as the outbound call.  Could this be a Service Provider issue, or a setting that I'm missing?  This is in our UK office if that changes things.

Any help would be appreciated.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA69E2.482B19B0]
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From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org<mailto:VanMarenNP at ldschurch.org>]
Sent: Wednesday, November 18, 2009 10:59 AM
To: Huffman, Tim; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

What CM version, can you use calling party transformations?

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Huffman, Tim
Sent: Wednesday, November 18, 2009 8:44 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

Any other ideas on this?

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA69E2.482B19B0]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:57 PM
To: george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>; Cristobal Priego
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA69E2.482B19B0]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com> [mailto:george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in...hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help at l-3com.com<mailto:L-3IT.Help at l-3com.com/omailto:L-3IT.Help at l-3com.com>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID.  The Translation patterns that I'm using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center.  I have all of the Translation Patterns setup to have the field "External Phone Number Mask" populated with the correct digits.  All route patterns have "Use Calling Party's External Phone Number Mask" checked, which should allow the translation patterns to be able to mask.  Given the regular phones and translation patterns are using the same Route Group, that shouldn't be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA69E2.482B19B0]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Cristobal Priego [mailto:cristobalpriego at gmail.com<mailto:cristobalpriego at gmail.com>]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman at rosettastone.com<mailto:thuffman at rosettastone.com>> wrote:
All,

I'm having an issue masking caller ID.  We have an external call center that we're currently passing calls to.  For reporting purposes, the calls that we're passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the "External Phone Number Mask" field.  For whatever reason, it will send the number you're calling from.  I do not have the box checked to "Use Calling Party's External Phone Number Mask."  Any ideas?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
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