[cisco-voip] UCCx 5.0 agent from one queue to another

[Jeff Ruttman]

I think you've missed nothing, Scott.  You can try the "sync directory
services" in desktop admin, but that didn't work for me when I had the
exact problem you've described.  A reboot of the server was the only
thing that helped me.  After the reboot, desktop admin showed correctly
and then the agent received calls from the right queue.  
 
Thanks
jeff

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Friday, November 20, 2009 3:50 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCx 5.0 agent from one queue to another


I'm trying to move an agent from one queue to another.  assigned the
skill, changed the team, the queue is skill based but have also changed
the resource group.  But the agent is still getting the first queues
calls. 

I have logged the agent on and off multiple times.  in the desktop
admin, things still show incorrectly.  what have I missed?

Scott
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