[cisco-voip] Unity Connection SMTP notification not working?

[Robin Clayton]

Hi Daniel,
 
I am using the IP of the smart host so i think I can rule out DNS.
 
I have tried to turn on trace, but there seems tpo be no file created. I take it thes should be available in the TFTP upload/download???
 
Cheers
 
Robin
 
 
 
 
===============================
Robin Clayton
Network Manager 
Tel: 01228822075 
 


Richard Rose Central Academy 
Edgehill Road 
Carlisle 
Cumbria 
CA1 3SL 

Tel: 01228 822060 
Fax: 01228 822061 

http://www.richardroseacademies.org/ 

>>> Daniel <dan.voip at danofive.id.au> 26/11/2009 22:37 >>>
Collect the SMTP server trace files and see if there are errors.
Make sure the traces for SMTP are on, then leave a message so that an SMTP notification would be sent, then collect the trace files for that period and look for errors.
We had an issue where our DNS and domain names were mismatched, our DNS entries and server hostname did not match the SMTP domain or something like that I can't quite remember what it was now was over 2 years back.


On Thu, Nov 26, 2009 at 8:37 PM, Robin Clayton <Robin.Clayton at rrca.org.uk> wrote:


Hi All.
Unity CX 2.x
I have set up the smart host to our internal SMTP server,
I have set up my e-mail address as a notification destiantion,
but nothing gets sent, I can't see any connection being made to our SMTP server.
I have restarted SMTP service on unity. 
And from the console on Unity I can ping the SMTP server fine.
Any ideas on how I can trace this?
Cheers
Rob
===============================
Robin Clayton
Network Manager 
Tel: 01228822075 


Richard Rose Central Academy 
Edgehill Road 
Carlisle 
Cumbria 
CA1 3SL 

Tel: 01228 822060 
Fax: 01228 822061 

http://www.richardroseacademies.org/ 

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