[cisco-voip] UCCX Recording/Monitoring

[Voice Noob]

What are you having problems with? I assume you are trying to do it in CAD? 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, October 01, 2009 3:12 PM
To: Robben, John
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX Recording/Monitoring

 

I got some anecdotal answers that sound right but aren't working for me but
I have yet to find documentation not from the stone ages of CRS 3.0 with
official setup instructions.

 

I'm going to have to call TAC soon.

 

Matthew Loraditch
1965 Greenspring Drive

Timonium, MD 21093 
 <mailto:support at heliontechnologies.com> support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at  <http://www.heliontechnologies.com> www.heliontechnologies.com 
Support Issue? Email  <mailto:support at heliontechnologies.com>
support at heliontechnologies.com for fast assistance!

 

From: Robben, John [mailto:JRobben at naic.org] 
Sent: Thursday, October 01, 2009 4:08 PM
To: Matthew Loraditch
Subject: RE: [cisco-voip] UCCX Recording/Monitoring

 

Matthew,

 

Did you ever find this information?

 

Regards,

 

John

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Monday, September 28, 2009 15:24
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Recording/Monitoring

I am either no longer a Google Master or Cisco's documentation sucks worse
than normal. I cannot for the life of me find instructions for how to enable
the basic Recording/Monitoring built into UCCX. I am on version 7. If
someone can point this out I will be eternally grateful.

 

 

Matthew Loraditch
1965 Greenspring Drive

Timonium, MD 21093 
 <mailto:support at heliontechnologies.com> support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at  <http://www.heliontechnologies.com> www.heliontechnologies.com 
Support Issue? Email  <mailto:support at heliontechnologies.com>
support at heliontechnologies.com for fast assistance!

 

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