[cisco-voip] Attendant Console Calls Not Clearing

[Erick Bergquist]

FYI, I just installed CUCM 6.1.4a the other day and the AC Client version
from that was 6.1.2c. Server version was the same. Hope this helps.

On Wed, Sep 30, 2009 at 9:32 AM, Wes Sisk <wsisk at cisco.com> wrote:

>  The version from the plugins page of CM is the proper version to use with
> that version of CM.  I agree the numbering below looks odd. However, the
> version from the plugins page is what should be used.
>
> /Wes
>
>
> On Wednesday, September 30, 2009 9:16:30 AM, Jeff Ruttman
> <ruttmanj at carewisc.org> <ruttmanj at carewisc.org> wrote:
>
> Thanks Wes.
>
> I thought about the AC client version at the end of the day yesterday.  The
> "Help About" menu item reports that we're on Console Version 6.1(1_a) with
> Server Version AC(6.1.2_C) which suggests there might be a 6.1.4 version (or
> even 6.1.3 as you suggest).
>
> Where do you get these other versions?
>
> In CCM Admin tool>plugins, I can download a version and running that
> installer tells me this:
>  That doesn't seem to be what I'm after....
>
> So is there some update to the plugins page?  Or where do I find these
> other versions?  A (admittedly not exhaustive) search of cisco.com didn't
> turn anything up.
>
> Thanks
> jeff
>
>
>
>  ------------------------------
> *From:* Wes Sisk [mailto:wsisk at cisco.com <wsisk at cisco.com>]
> *Sent:* Tuesday, September 29, 2009 4:03 PM
> *To:* Scott Voll
> *Cc:* Jeff Ruttman; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Attendant Console Calls Not Clearing
>
>  Cisco AC client is all but dead.  That said in general:
>
> ccm.exe sends endcall notification to CTIManager.
> CTIManager passes that down to AC via jtapi
> AC client reads jtapi message from stack and updates UI.
>
> So either:
> ccm.exe is not sending notification of termination
> ctimanager is not passing it through
> acclient is not getting the message off the stack (we've seen the queue
> jammed before due to jvm timing issues)
> or acclient is not updating the UI (we've also seen jvm race conditions
> affect UI updates)
>
> ACClient includes jvm bundled in the client installer now I believe.  So,
> did you upgrade acclient after upgrading CM?  Alternatively, have you tried
> using the 6.1.3 or earlier acclient with this version of CM.  That would
> help to isolate the problem.
>
> Diagnosing this would require CCM SDI/SDL traces, Ctimanager SDI/SDL
> traces, ACServer traces, jtapi traces from the acclient, acclient traces
> from the acclient.
>
>
> A quick search through bugs doesn't show anything similar.
>
> /Wes
>
> On Tuesday, September 29, 2009 3:56:42 PM, Scott Voll
> <svoll.voip at gmail.com> <svoll.voip at gmail.com> wrote:
>
> When you figure it out..... let me know too.
>  Scott
>
> On Tue, Sep 29, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org>wrote:
>
>>  Greetings,
>>
>> In Attendant Console and in the Call Control window, the operator's phone
>> lines are listed.  When a call rings a line, you see the ringing phone icon
>> next to the line getting the call and you see the call in the call details.
>> Since my upgrade to 6.1.4su1, calls that have come in but are no longer in
>> progress remain in the call details and the ringing phone icon continues to
>> display.  New calls can come in ok, can be answered, transferred, etc, but
>> those old calls aren't clearing the call details list.  These phantom,
>> uncleared calls just build up.   Restarting the phone (or AC, I
>> believe) clears them.
>>
>> This appears to happen on calls that don't get answered but not all that
>> go unanswered.
>>
>> I've tried restarting the AC services on all the servers.
>>
>> Any other ideas?
>>
>> Thanks
>> jeff
>>
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>  ------------------------------
>
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