[cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

[Jeff Ruttman]

Nope, hardware server and yes Cisco branded Windows 2003.
 
The JTAPI resync and Data resync check both report:  Cisco JTAPI Client
Node ID: 1 -- Cisco JTAPI Client versions are consistent
 
So I guess that means I'm OK.
 
I found a Cisco doc called Manually Check the JTAPI Version on the CRS
Server, and that gave me instructions like:
*	On the CRS server, launch a DOS window.
*	Change the directory to C:\WINNT\java\lib.
*	Type jview /cp jtapi.jar CiscoJtapiVersion.
*	Press Enter.
 
but that didn't work for me either.
 
 
jeff
 

________________________________

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, October 05, 2009 3:06 PM
To: Jeff Ruttman; 'Tanner Ezell'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run



Are you running UCCX in VMware? Are you using the Cisco OS for 2003? 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Monday, October 05, 2009 2:46 PM
To: Tanner Ezell
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

 

I'm also rooting around to see where I can verify the versions on both
my CM servers and UCCx.  May I solicit your help on that?

 

Thanks Tanner!

 

jeff

 

________________________________

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Monday, October 05, 2009 2:37 PM
To: Jeff Ruttman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

You can do that, also the JTAPI Resync should do it as well.

On Mon, Oct 5, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org>
wrote:

Greetings,

 

According to this document:


Document ID: 45381  here:  
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_not
e09186a00801c8316.shtml


I run the update tool to install a new JTAPI version on my UCCx server
running version 5.0.

 

But when I run the tool, no application opens.  What now?

 

I don't suppose I can download the CiscoJTAPIClient.exe out of Call
Manager Plugins and just run that on the UCCx server, can I?

 

Thanks

jeff

 

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-- 
Regards,
Tanner Ezell

 

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