[cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Mon Oct 5 16:48:57 EDT 2009

I did this by copying the java directory that was in c:\windows to c:\winnt

Try that. 

From: Jeff Ruttman [mailto:ruttmanj at carewisc.org] 
Sent: Monday, October 05, 2009 3:15 PM
To: Voice Noob; Tanner Ezell
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Nope, hardware server and yes Cisco branded Windows 2003.

The JTAPI resync and Data resync check both report:  Cisco JTAPI Client
Node ID: 1 -- Cisco JTAPI Client versions are consistent

So I guess that means I'm OK.

I found a Cisco doc called Manually Check the JTAPI Version on the CRS
Server, and that gave me instructions like:

.  On the CRS server, launch a DOS window. 

.  Change the directory to C:\WINNT\java\lib. 

.  Type jview /cp jtapi.jar CiscoJtapiVersion. 

.  Press Enter.

but that didn't work for me either.

jeff

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, October 05, 2009 3:06 PM
To: Jeff Ruttman; 'Tanner Ezell'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Are you running UCCX in VMware? Are you using the Cisco OS for 2003? 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Monday, October 05, 2009 2:46 PM
To: Tanner Ezell
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

I'm also rooting around to see where I can verify the versions on both my CM
servers and UCCx.  May I solicit your help on that?

Thanks Tanner!

jeff

  _____  

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Monday, October 05, 2009 2:37 PM
To: Jeff Ruttman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

You can do that, also the JTAPI Resync should do it as well.

On Mon, Oct 5, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org> wrote:

Greetings,

According to this document:

Document ID: 45381  here:  
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note091
86a00801c8316.shtml

I run the update tool to install a new JTAPI version on my UCCx server
running version 5.0.

But when I run the tool, no application opens.  What now?

I don't suppose I can download the CiscoJTAPIClient.exe out of Call Manager
Plugins and just run that on the UCCx server, can I?

Thanks

jeff

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Regards,
Tanner Ezell

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