[cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

[Tanner Ezell]

That is only necessary on non Cisco OS installations.
Jeff,

Is there a specific reason you need the JTAPI version? The document you
referenced is old and out of date and I don't believe it applies to the
newer versions of UCCX. If the JTAPI Resync showed the versions are
consistent, then you are in good shape.



On Mon, Oct 5, 2009 at 1:48 PM, Voice Noob <voicenoob at gmail.com> wrote:

>  I did this by copying the java directory that was in c:\windows to
> c:\winnt
>
>
>
> Try that.
>
>
>
> *From:* Jeff Ruttman [mailto:ruttmanj at carewisc.org]
> *Sent:* Monday, October 05, 2009 3:15 PM
> *To:* Voice Noob; Tanner Ezell
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run
>
>
>
> Nope, hardware server and yes Cisco branded Windows 2003.
>
>
>
> The JTAPI resync and Data resync check both report:  *Cisco JTAPI Client**
> *Node ID: 1 -- Cisco JTAPI Client versions are consistent
>
>
>
> So I guess that means I'm OK.
>
>
>
> I found a Cisco doc called Manually Check the JTAPI Version on the CRS
> Server, and that gave me instructions like:
>
> ·  On the CRS server, launch a DOS window.
>
> ·  Change the directory to C:\WINNT\java\lib.
>
> ·  Type *jview /cp jtapi.jar CiscoJtapiVersion*.
>
> ·  Press *Enter*.
>
>
>
> but that didn't work for me either.
>
>
>
>
>
> jeff
>
>
>
>
>  ------------------------------
>
> *From:* Voice Noob [mailto:voicenoob at gmail.com]
> *Sent:* Monday, October 05, 2009 3:06 PM
> *To:* Jeff Ruttman; 'Tanner Ezell'
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run
>
> Are you running UCCX in VMware? Are you using the Cisco OS for 2003?
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jeff Ruttman
> *Sent:* Monday, October 05, 2009 2:46 PM
> *To:* Tanner Ezell
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run
>
>
>
> I'm also rooting around to see where I can verify the versions on both my
> CM servers and UCCx.  May I solicit your help on that?
>
>
>
> Thanks Tanner!
>
>
>
> jeff
>
>
>  ------------------------------
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Monday, October 05, 2009 2:37 PM
> *To:* Jeff Ruttman
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run
>
> You can do that, also the JTAPI Resync should do it as well.
>
> On Mon, Oct 5, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org>
> wrote:
>
> Greetings,
>
>
>
> According to this document:
>  Document ID: 45381  here:
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
>
> I run the update tool to install a new JTAPI version on my UCCx server
> running version 5.0.
>
>
>
> But when I run the tool, no application opens.  What now?
>
>
>
> I don't suppose I can download the CiscoJTAPIClient.exe out of Call Manager
> Plugins and just run that on the UCCx server, can I?
>
>
>
> Thanks
>
> jeff
>
>
>
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> --
> Regards,
> Tanner Ezell
>
>
>
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-- 
Regards,
Tanner Ezell
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