[cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Mon Oct 5 20:03:27 EDT 2009

I know. Mine is running in VMware for testing and development of scripts.

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Monday, October 05, 2009 4:10 PM
To: Voice Noob
Cc: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

That is only necessary on non Cisco OS installations.

Jeff,

Is there a specific reason you need the JTAPI version? The document you
referenced is old and out of date and I don't believe it applies to the
newer versions of UCCX. If the JTAPI Resync showed the versions are
consistent, then you are in good shape.

On Mon, Oct 5, 2009 at 1:48 PM, Voice Noob <voicenoob at gmail.com> wrote:

I did this by copying the java directory that was in c:\windows to c:\winnt

Try that. 

From: Jeff Ruttman [mailto:ruttmanj at carewisc.org] 
Sent: Monday, October 05, 2009 3:15 PM
To: Voice Noob; Tanner Ezell

Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Nope, hardware server and yes Cisco branded Windows 2003.

The JTAPI resync and Data resync check both report:  Cisco JTAPI Client
Node ID: 1 -- Cisco JTAPI Client versions are consistent

So I guess that means I'm OK.

I found a Cisco doc called Manually Check the JTAPI Version on the CRS
Server, and that gave me instructions like:

.  On the CRS server, launch a DOS window. 

.  Change the directory to C:\WINNT\java\lib. 

.  Type jview /cp jtapi.jar CiscoJtapiVersion. 

.  Press Enter.

but that didn't work for me either.

jeff

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, October 05, 2009 3:06 PM
To: Jeff Ruttman; 'Tanner Ezell'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Are you running UCCX in VMware? Are you using the Cisco OS for 2003? 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Monday, October 05, 2009 2:46 PM
To: Tanner Ezell
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

I'm also rooting around to see where I can verify the versions on both my CM
servers and UCCx.  May I solicit your help on that?

Thanks Tanner!

jeff

  _____  

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Monday, October 05, 2009 2:37 PM
To: Jeff Ruttman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

You can do that, also the JTAPI Resync should do it as well.

On Mon, Oct 5, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org> wrote:

Greetings,

According to this document:

Document ID: 45381  here:  
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note091
86a00801c8316.shtml

I run the update tool to install a new JTAPI version on my UCCx server
running version 5.0.

But when I run the tool, no application opens.  What now?

I don't suppose I can download the CiscoJTAPIClient.exe out of Call Manager
Plugins and just run that on the UCCx server, can I?

Thanks

jeff

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-- 
Regards,
Tanner Ezell

CONFIDENTIALITY NOTICE: The information contained in this email including
attachments is intended for the specific delivery to and use by the
individual(s) to whom it is addressed, and includes information which should
be considered as private and confidential. Any review, retransmission,
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original message and any copy of it from your computer system. Thank you.

-- 
Regards,
Tanner Ezell

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