[cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

Tue Oct 6 09:34:45 EDT 2009

Hi Tanner,

I did a CM upgrade awhile back and now have a problem with the Attendant
Console where calls are not clearing out of the Call Control list.  (I
posted to the list about that too.)   It was looking into the AC problem
where I learned that the new CM version would have a new JTAPI version,
and that JTAPI should be consistent on CM and UCCx.  I was hoping that
might solve the AC problem.  Turns out that I had run the JTAPI resync
days ago; I did it just to see if there were any oddities after the CM
upgrade.  Thanks to you and Voice Noob, I now know that I had already
upgraded JTAPI on the UCCx server.  And in any case, I'm still having
the AC problem.  I have a TAC case open, but they're not moving very
fast.

I know, no one cares about AC anymore, but it's all I have and all I
will have anytime soon.  I hope I can get it solved.

Thanks
jeff

________________________________

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Monday, October 05, 2009 4:10 PM
To: Voice Noob
Cc: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't run

That is only necessary on non Cisco OS installations. 

Jeff,

Is there a specific reason you need the JTAPI version? The document you
referenced is old and out of date and I don't believe it applies to the
newer versions of UCCX. If the JTAPI Resync showed the versions are
consistent, then you are in good shape.

On Mon, Oct 5, 2009 at 1:48 PM, Voice Noob <voicenoob at gmail.com> wrote:

	I did this by copying the java directory that was in c:\windows
to c:\winnt

	Try that. 

	From: Jeff Ruttman [mailto:ruttmanj at carewisc.org] 
	Sent: Monday, October 05, 2009 3:15 PM
	To: Voice Noob; Tanner Ezell

	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't
run

	Nope, hardware server and yes Cisco branded Windows 2003.

	The JTAPI resync and Data resync check both report:  Cisco JTAPI
Client
	Node ID: 1 -- Cisco JTAPI Client versions are consistent

	So I guess that means I'm OK.

	I found a Cisco doc called Manually Check the JTAPI Version on
the CRS Server, and that gave me instructions like:

	*  On the CRS server, launch a DOS window. 

	*  Change the directory to C:\WINNT\java\lib. 

	*  Type jview /cp jtapi.jar CiscoJtapiVersion. 

	*  Press Enter.

	but that didn't work for me either.

	jeff

________________________________

	From: Voice Noob [mailto:voicenoob at gmail.com] 
	Sent: Monday, October 05, 2009 3:06 PM
	To: Jeff Ruttman; 'Tanner Ezell'
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't
run

	Are you running UCCX in VMware? Are you using the Cisco OS for
2003? 

	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
	Sent: Monday, October 05, 2009 2:46 PM
	To: Tanner Ezell
	Cc: cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't
run

	I'm also rooting around to see where I can verify the versions
on both my CM servers and UCCx.  May I solicit your help on that?

	Thanks Tanner!

	jeff

________________________________

	From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
	Sent: Monday, October 05, 2009 2:37 PM
	To: Jeff Ruttman
	Cc: cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] UCCx server JTAPI Upgrade tool doesn't
run

	You can do that, also the JTAPI Resync should do it as well.

	On Mon, Oct 5, 2009 at 12:28 PM, Jeff Ruttman
<ruttmanj at carewisc.org> wrote:

	Greetings,

	According to this document:

	Document ID: 45381  here:  

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_not
e09186a00801c8316.shtml

	I run the update tool to install a new JTAPI version on my UCCx
server running version 5.0.

	But when I run the tool, no application opens.  What now?

	I don't suppose I can download the CiscoJTAPIClient.exe out of
Call Manager Plugins and just run that on the UCCx server, can I?

	Thanks

	jeff

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	Regards,
	Tanner Ezell

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-- 
Regards,
Tanner Ezell

CONFIDENTIALITY NOTICE: The information contained in this email including attachments is intended for the specific delivery to and use by the individual(s) to whom it is addressed, and includes information which should be considered as private and confidential. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by anyone other than the intended recipient is prohibited. If you have received this message in error, please reply to the sender immediately and delete the original message and any copy of it from your computer system. Thank you.
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