[cisco-voip] Firmware upgrade 7941 lost ringtone

[Wes Sisk]

Not expected.


I have a *guess* for you.  Note, guesses need confirmation based on real 
data.
1. you upgraded CM which upgrades phone loads
2. you are using 3rd gen phones (79x1, x2, x5) which have MUCH larger 
phone loads
3. larger phone loads take much longer to transfer by TFTP due to 
inefficiency in TFTP protocol (512 bytes at a time, with ack)
4. phone loads and custom ring tones are both served by TFTP
Most likely TFTP contention is interfering with custom ringers

To prove this:
Check perfmon coutners on your TFTP servers for "TFTP\Requests Overflow" 
and Requests Aborted.  If high values here then you definitely have 
failed TFTP transactions.
Reset a phone and watch the counters. They should not increment.  Does a 
freshly reset phone get the custom ring files?  Are custom ring files 
available for selection?

If files are still not available for selection then need to find out if 
they are on the disk of the TFTP server.  From CLI:
admin:file list tftp *.raw

If files are listed there but not served up then TFTP process is 
malfunctioning.  Try restart of TFTP process.  If still not working then 
it's time for traces and possibly a TAC case.

If files are not listed then they were not moved over during upgrade.  
This means part of the upgrade failed.  Would need to pull upgrade logs 
and review.  If nothing obvious then open a TAC case.

/Wes

On Thursday, October 08, 2009 9:23:18 AM, Voice Noob 
<voicenoob at gmail.com> wrote:
>
> So I did an upgrade of a customer that went from 6.1(2) to 6.1(4) of 
> CUCM. During the upgrade the 7941 phones received a new firmware 
> upgrade. When the phones restarted they lost their settings for the 
> ringtones they had. Is this normal? I can't remember running into this 
> before. It just seems so add that a simple upgrade screws up something 
> that is user facing like that.
>
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