[cisco-voip] [Cisco-voip] Firmware upgrade 7941 lost ringtone

[Voice Noob]

Thank you for the response.  We did upgrade from CCM 4.x to 6.x using DMA
but that was several months ago. The ringtones were there working fine on
the 6.1 version. Also they are not custom ringtones but just a standard non
default ringtone. It is like the phone lost its settings after the upgrade. 

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, October 08, 2009 9:41 AM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Firmware upgrade 7941 lost ringtone

 

Not expected. 


I have a *guess* for you.  Note, guesses need confirmation based on real
data.
1. you upgraded CM which upgrades phone loads
2. you are using 3rd gen phones (79x1, x2, x5) which have MUCH larger phone
loads
3. larger phone loads take much longer to transfer by TFTP due to
inefficiency in TFTP protocol (512 bytes at a time, with ack)
4. phone loads and custom ring tones are both served by TFTP
Most likely TFTP contention is interfering with custom ringers

To prove this:
Check perfmon coutners on your TFTP servers for "TFTP\Requests Overflow" and
Requests Aborted.  If high values here then you definitely have failed TFTP
transactions.
Reset a phone and watch the counters. They should not increment.  Does a
freshly reset phone get the custom ring files?  Are custom ring files
available for selection?

If files are still not available for selection then need to find out if they
are on the disk of the TFTP server.  From CLI:
admin:file list tftp *.raw

If files are listed there but not served up then TFTP process is
malfunctioning.  Try restart of TFTP process.  If still not working then
it's time for traces and possibly a TAC case.

If files are not listed then they were not moved over during upgrade.  This
means part of the upgrade failed.  Would need to pull upgrade logs and
review.  If nothing obvious then open a TAC case.

/Wes

On Thursday, October 08, 2009 9:23:18 AM, Voice Noob
<mailto:voicenoob at gmail.com> <voicenoob at gmail.com> wrote:



So I did an upgrade of a customer that went from 6.1(2) to 6.1(4) of CUCM.
During the upgrade the 7941 phones received a new firmware upgrade. When the
phones restarted they lost their settings for the ringtones they had. Is
this normal? I can't remember running into this before. It just seems so add
that a simple upgrade screws up something that is user facing like that.

 

 

 

 

 



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