[cisco-voip] 3 way calling

[Lelio Fulgenzi]

Why not use the transfer feature? 

    • enable off-net transfers service/enterprise paramater 
    • boss calls admin 
    • admin pushes transfer, dials number and either: 


        1. announces call and hangs up, or 
        2. upon unsuccessful call, re-focus to boss's calls and press resume 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Lisa Notarianni" <notariannil1 at scranton.edu> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, October 16, 2009 10:36:29 AM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] 3 way calling 

We are deploying VoIP phones in an office that processes calls a little differently. 

When the director calls in from outside to his secretary, she currently calls the number he wants to reach but stays on the line to make sure he is connected. If he is connected, on the old phone system it allowed her to just hang up and he would then be connected. If he was not connected she could then press "Flash" to drop the party she called. This was all done through a "Flash" button. 

The only way I can figure this out on our new VoIP phones is to use the Conference Calling feature (Conf). However, this is so step intensive I think she is going to be overwhelmed when I tell her how it has to be done. 

These would be the steps. 

Director calls into his secretary. 
She presses more button to get to Conf (Director goes on hold) 
She dials number he wants to reach and quickly presses Conf again so it is a 3 way call 

For her to disconnect herself and leave director on with person called 
Secretary presses more twice 
Presses ConfList 
Scrolls to herself 
Presses Remove 

For her to disconnect from person called (because it went to their voice mail) 
Secretary presses more twice 
Presses Conf List 
Scrolls to person called 
Presses Remove 

Any other ideas??? 




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