[cisco-voip] UCCX 7 Agent E-Mail Documentation

[Eric Isakson]

Thanks, Tanner.  Also helpful is the CAD Installation Guide (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf) as well as bug IMAP SSL port 993 fail with CDAUI2030 Invalid IMAP Server settings (CSCsz97295).

Incidentally, I'm getting errors from the EEM service, so I'm going to open a TAC case for those.  I'm close to getting this to work.

Apparently I'm not the only one looking for documentation, as per bug Agent Email setup documentation does not exist for CRS 7.0(1) (CSCsy77030). :)  It definitely seems as though they prematurely rushed this functionality out.



Eric Isakson | Network Engineer | Information Technology | Ogden Clinic | eric.isakson at ogdenclinic.com | 801.475.3572

From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
Sent: Thursday, October 15, 2009 2:19 PM
To: Eric Isakson
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 7 Agent E-Mail Documentation

Eric,

The documentation for UCCX E-Mail Agent is very sparse and not very well collected. Eventually when I get to it i'll release the documentation I built for it, until then feel free to ask me any questions you have. I have added some of the more useful documentation.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

They detail Cisco Desktop Administrator and Cisco Agent Desktop.

Tanner Ezell


On Thu, Oct 15, 2009 at 2:56 PM, Eric Isakson <eric.isakson at ogdenclinic.com<mailto:eric.isakson at ogdenclinic.com>> wrote:
I'm running UCCX 7 SR3 Premium and CCM 7.1(2) and have been searching high and low for any documentation on the design and deployment of the Agent E-Mail feature of CCX.  I can find all kinds of docs alluding to other docs that I can't find.  I have a brown belt in Google-Fu, and have found bits and pieces, but I'm coming up with nothing as far as an official Cisco deployment guide.

Mostly I'm trying to surmise how I need to design my CSQ and script and how the backend email store needs to be setup.  I could probably spend lots of time fumbling through and figuring it all out, but adhering to official deployment recommendations is obviously preferred.

Does anyone have anything?

TIA,


Eric Isakson | Network Engineer | Information Technology | Ogden Clinic | eric.isakson at ogdenclinic.com<mailto:eric.isakson at ogdenclinic.com> | 801.475.3572



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--
Regards,
Tanner Ezell
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