[cisco-voip] UCCX 7 Agent E-Mail Documentation

[Tanner Ezell]

Eric,
The documentation for UCCX E-Mail Agent is very sparse and not very well
collected. Eventually when I get to it i'll release the documentation I
built for it, until then feel free to ask me any questions you have. I have
added some of the more useful documentation.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

They detail Cisco Desktop Administrator and Cisco Agent Desktop.

Tanner Ezell


On Thu, Oct 15, 2009 at 2:56 PM, Eric Isakson
<eric.isakson at ogdenclinic.com>wrote:

>  I’m running UCCX 7 SR3 Premium and CCM 7.1(2) and have been searching
> high and low for *any* documentation on the design and deployment of the
> Agent E-Mail feature of CCX.  I can find all kinds of docs alluding to other
> docs that I can’t find.  I have a brown belt in Google-Fu, and have found
> bits and pieces, but I’m coming up with nothing as far as an official Cisco
> deployment guide.
>
>
>
> Mostly I’m trying to surmise how I need to design my CSQ and script and how
> the backend email store needs to be setup.  I could probably spend lots of
> time fumbling through and figuring it all out, but adhering to official
> deployment recommendations is obviously preferred.
>
>
>
> Does anyone have anything?
>
>
>
> TIA,
>
>
>
>
>
> Eric Isakson | Network Engineer | Information Technology | Ogden Clinic |
> eric.isakson at ogdenclinic.com | 801.475.3572
>
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-- 
Regards,
Tanner Ezell
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