[cisco-voip] Call Forwarding

Fri Oct 16 16:22:51 EDT 2009

While you raise one issue which comes up in Higher Ed court, another issue is security. While in a corporate environment, you can lock down machines and ensure who is on the other end of an IP address, as I'm sure you can attest to, that's much harder to do in a higher ed environment. It's not just the professor who wants his phone to behave the way he wants, but it's also the fact that he bought his PC with his own money and there's no way in h-e double hockey sticks he's gonna let you prevent him from running whatever software he wants on it and that includes opening an animated GIF infected with the t-virus. 

Things are getting better though. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "Bill Simon" <bills at psu.edu> 
To: "Go0se" <me at go0se.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, October 16, 2009 3:59:50 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Call Forwarding 

Lots of us work in higher ed. I am familiar with Lisa's sentiment but 
fully disagree with it. There is often a battle raging in telecom or IT 
between those who want to enable functionality and those who want to 
keep it simple so as not to confuse. Too often the "keep it simple" 
people win because they cite the luddite professor who can't remember to 
dial 8 for an outside call. Too bad. I thought this was "higher ed" 
after all? 

Lisa, turn on user options. Have a department receptionist manage 
Professor Luddite's phone. They'll catch on quickly enough; it's not 
that bad. We turned on user options and never looked back. In fact we 
integrated it with our web single-sign-on system. The interface is 
actually a little more techy in 5.x+ than in 4.x but who cares. People 
learn to use it. They already use all kinds of strange web applications 
so what's another one? And if people don't want to use it they don't 
have to, but they won't be able to forward secondary lines or manage 
their personal address book or change line labels or anything else. 

Go0se wrote: 
> You can restrict what CCM user options they can see under 
> SYSTEM/ENTERPRISE PARAMETERS – CCMUser Parameters. So if you are afraid 
> they will “jazz up” something else, don’t give them the option. 
> 
> 
> 
> -Go0se 
> 
> http://atc.go0se.com 
> 
> 
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lisa Notarianni 
> *Sent:* Friday, October 16, 2009 12:52 PM 
> *To:* Voice Noob 
> *Cc:* cisco-voip at puck.nether.net 
> *Subject:* Re: [cisco-voip] Call Forwarding 
> 
> 
> 
> Too many other options for them to jazz up. I guess you never worked on 
> a Higher Ed Campus! 
> 
> Voice Noob wrote: 
> 
> “Sort of embarrassing when going from an antique Centrex system to our 
> new high tech VoIP phones and” we don’t allow them to use the new 
> features such as managing their own settings. 
> 
> 
> 
> *From:* Lisa Notarianni [mailto:notariannil1 at scranton.edu] 
> *Sent:* Friday, October 16, 2009 11:28 AM 
> *To:* Voice Noob 
> *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
> *Subject:* Re: [cisco-voip] Call Forwarding 
> 
> 
> 
> No - we don't allow them to log into Call Manager yet. 
> 
> Voice Noob wrote: 
> 
> They don’t have to call you. They can do it in the user page. 
> 
> 
> 
> That is the way the ring tones work. 
> 
> 
> 
> *From:* Lisa Notarianni [mailto:notariannil1 at scranton.edu] 
> *Sent:* Friday, October 16, 2009 10:46 AM 
> *To:* Voice Noob 
> *Subject:* Re: [cisco-voip] Call Forwarding 
> 
> 
> 
> Actually I didn't really think the upgrade would change it. I just 
> think it is crazy that we can only call forward the top button. Sort of 
> embarrassing when going from an antique Centrex system to our new high 
> tech VoIP phones and you lose such an important feature. So, they have 
> to call me to request line to be call forwarded! 
> 
> I guess I just meant that even in the latest version they have not 
> changed that feature. 
> 
> Also another pet peave - when choosing rings - default has about 29 
> choices - all other have 7 choices! 
> 
> Lisa 
> 
> Voice Noob wrote: 
> 
> Why= Because that is the way it works. Why did you think an upgrade 
> would change that? Is it in the release notes that on version 7.1 you 
> can CF a different line then the primary? 
> 
> 
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> <mailto:cisco-voip-bounces at puck.nether.net> 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lisa Notarianni 
> *Sent:* Friday, October 16, 2009 10:23 AM 
> *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
> *Subject:* [cisco-voip] Call Forwarding 
> 
> 
> 
> We upgraded to CUCM 7.1. We still cannot call forward any line except 
> the top button on the phone - why??? This is a nuisance. 
> 
> We have secretaries who manage many lines on their phones and they need 
> to call forward multiple lines. 
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