[cisco-voip] Converting Public Safety

[Ryan Ratliff]

You can do that with either a BLF on Sam's phone for Diana's DN or a  
shared line with the ring settings set to flash only on Sam's phone.   
Then set the CFNA destination on Diana's DN to Sam's DN and don't have  
any CFNA setting on Sam.

The calling number will be retained through the forward, and you can  
even set up Sam's line to show which number the CFNA came from as well.

Whether you do BLFs (on a side-car if need be) or shared lines on  
Sam's phone comes down to whether Sam ever needs to answer Diana's  
line, and his willingness to use the call pickup feature.

-Ryan

On Oct 20, 2009, at 12:58 PM, Lisa Notarianni wrote:

On #2 - Example:  Diana's DN should ring on her phone 3 times but  
flash on Sam's phone for those 3 rings.  After 3 rings, it should  
begin ringing on Sam's phone and never go to voice mail.

Ed Leatherman wrote:
>
> 1) You're going to need a small scale recording system... there is a  
> plethora of them out there.
>
> 2) So you want the phone to display the original called number  
> rather than the caller number? Not sure I understand.
>
> On Tue, Oct 20, 2009 at 12:19 PM, Lisa Notarianni <notariannil1 at scranton.edu 
> > wrote:
> We are ready to convert our Public Safety department from Centrex to  
> VoIP.
>
> Here are initial issues:
>
> 1.  They record conversations on 6 of their lines.
>
> 2.  They don't want voice mail ever since they have 24 hour  
> coverage.  So, they want many of their lines to ring on the users  
> phone but after 3 or 4 rings start to ring on the main dispatch  
> phone (where the 24 hour staff is).  They want the actual number to  
> appear and ring - not call forward to the dispatch line so they know  
> which line is ringing.
>
> Any ideas?
>
> Thanks,
> Lisa
>
>
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> -- 
> Ed Leatherman
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