[cisco-voip] CUPC troubleshooting tips?

Adam Frankel afrankel at cisco.com
Mon Oct 26 05:34:41 EDT 2009


It appears as if the user is showing him/herself as offline.   Do you 
have any ASA in between?  Often we see ASA (pre-8.04) with SIP Inspect 
will drop the SIP NOTIFY message from the server to the client.  If the 
ASA is not doing NAT you can remove SIP Inspect.   If you are doing LDAP 
authentication on the CUCM and pointing to a GC, change the port to 3268 
and restart CTIManager.

Adam


-----Original Message-----
From: Dana Tong (AU) <Dana.Tong at didata.com.au>
Sent: Sun, Oct 25, 2009 10:48:16 Pm
To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
CC:
Subject: Re: [cisco-voip] CUPC troubleshooting tips?
>
>  
>
>  
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Dana Tong (AU)
> *Sent:* Monday, 26 October 2009 11:10 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] CUPC troubleshooting tips?
>
>  
>
> Hi everyone,
>
>  
>
> I am having an issue with a CUPS / CUPC installation. This is still in 
> the deployment phase.
>
>  
>
> CUCM = 7.0.2.20000-5
>
> CUPS = 7.0.4
>
> CUPC = 7.0.2.13496
>
>  
>
> CUCM is being upgraded to 7.1(3) on Wednesday night.
>
>  
>
>  
>
> My issues are:
>
> Deskphone control is random. I can login via VPN and control the users 
> deskphone. When the user logs in, he cannot control the phone. The 
> problem appears to be related to the user's PC. He has VT Advantage 
> also installed. I asked him to shut all application and to try again 
> with no luck. Once he has attempted to login, deskphone control goes 
> to "stopped" and CTI won't attempt to connect anymore. I can no longer 
> login and get deskphone control up either. The fix is to restart the 
> CUP server.
>
>  
>
> Instant Messaging:
>
> My client cannot instant message another user. The CUPC client reports 
> "Contact cannot receive Instant Messages".
>
>  
>
> Any thoughts on these problems?
>
>  
>
> Thanks
>
> Dana
>
>  
>
>  
>
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