[cisco-voip] CUPC troubleshooting tips?

[Dana Tong (AU)]

Sorry, that was a screenshot from my PC. The customer can log in and go "Available" on his PC but still not send messages to other users.

From: Adam Frankel [mailto:afrankel at cisco.com]
Sent: Monday, 26 October 2009 7:35 PM
To: Dana Tong (AU)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUPC troubleshooting tips?

It appears as if the user is showing him/herself as offline.   Do you have any ASA in between?  Often we see ASA (pre-8.04) with SIP Inspect will drop the SIP NOTIFY message from the server to the client.  If the ASA is not doing NAT you can remove SIP Inspect.   If you are doing LDAP authentication on the CUCM and pointing to a GC, change the port to 3268 and restart CTIManager.

Adam


-----Original Message-----
From: Dana Tong (AU) <Dana.Tong at didata.com.au><mailto:Dana.Tong at didata.com.au>
Sent: Sun, Oct 25, 2009 10:48:16 Pm
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
CC:
Subject: Re: [cisco-voip] CUPC troubleshooting tips?
[cid:image001.png at 01CA56DC.4577E680]
[cid:image002.jpg at 01CA56DC.4577E680]


From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dana Tong (AU)
Sent: Monday, 26 October 2009 11:10 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] CUPC troubleshooting tips?

Hi everyone,

I am having an issue with a CUPS / CUPC installation. This is still in the deployment phase.

CUCM = 7.0.2.20000-5
CUPS = 7.0.4
CUPC = 7.0.2.13496

CUCM is being upgraded to 7.1(3) on Wednesday night.


My issues are:
Deskphone control is random. I can login via VPN and control the users deskphone. When the user logs in, he cannot control the phone. The problem appears to be related to the user's PC. He has VT Advantage also installed. I asked him to shut all application and to try again with no luck. Once he has attempted to login, deskphone control goes to "stopped" and CTI won't attempt to connect anymore. I can no longer login and get deskphone control up either. The fix is to restart the CUP server.

Instant Messaging:
My client cannot instant message another user. The CUPC client reports "Contact cannot receive Instant Messages".

Any thoughts on these problems?

Thanks
Dana



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