[cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from CCM4.1.3

[c3voip]

I used DMA to upgrade from CCM 4.1.3 and do have AC on 7.1.2.  I downloaded
the new plugin from CUCM and loaded it on the PC's.  It comes up and allows
users to login, but it cannot gain call control of the phones, so it is only
good for directory lookup, which my attendants are not happy about right
now. 

 

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Monday, October 26, 2009 9:51 AM
To: c3voip; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

 

Did you configure AC in CCMAdmin (upgrade doesn't configure it) and
re-install theAC software using the 6x AC client ? (Remember 7x doesn't have
any AC)

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of c3voip
Sent: Monday, October 26, 2009 9:35 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3

 

My attendant console clients are unable to gain call control of their phones
after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

 

Can anyone point me in the right troubleshooting direction?  I know the ac
user should have no controlled devices, but it seems like that is the
problem.

 

Thanks,

-C

 

 

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