[cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from CCM 4.1.3

[Ryan Ratliff]

The ACServer will pull the password for the AC user from the database  
before starting up, from what I recall.  As long as  it has a  
password, any password should do.

You should see CTI ProviderOpen failures in your application event log  
correlating to the AC user if that was the problem.

-Ryan

On Oct 26, 2009, at 10:25 AM, c3voip wrote:

Doesn’t the password have to be 12345?

This is from the CUCM 7.1(2) Features and Services Guide:

Step 1 <image001.png>Choose User Management > Application User.

The Find and List Application Users window displays.

Step 2 <image001.png>Click Add New.

The Application User Configuration window displays.

Step 3 <image001.png>To create the attendant console application user,  
enter the user ID, ac, in the User ID field.

Step 4 <image001.png>In the Password field, enter a password such as  
12345.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of c3voip
Sent: Monday, October 26, 2009 10:13 AM
To: 'Marcelo Zilio'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after  
upgrade from CCM 4.1.3

That was it….thank you Marcelo!

From: Marcelo Zilio [mailto:ziliomarcelo at gmail.com]
Sent: Monday, October 26, 2009 10:02 AM
To: c3voip
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console on CUCM 7.1.2 after  
upgrade from CCM 4.1.3

I went through the same situation.
In my case the ac user had its password reseted. I had to put password  
'12345' again...




On Mon, Oct 26, 2009 at 11:34 AM, c3voip <c3voip at nc.rr.com> wrote:
My attendant console clients are unable to gain call control of their  
phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.

Can anyone point me in the right troubleshooting direction?  I know  
the ac user should have no controlled devices, but it seems like that  
is the problem.

Thanks,
-C



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