[cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ?

[Lelio Fulgenzi]

Sorry, I meant to add that there are obviously some features that IPCCx does not have that IPCC enterprise does. Not sure what those are, but if you need a feature, you need a feature. IPCCx is growing by leaps and bounds feature wise, so you might even be surprised. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
To: "Scott Voll" <svoll.voip at gmail.com> 
Cc: cisco-voip at puck.nether.net, "jeremy co" <jeremy.cool14 at gmail.com> 
Sent: Thursday, September 3, 2009 9:38:35 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ? 


IPCCx v7 supports up to 300 agents now. 

If you need more, you might be better off considering multiple IPCCx installations. From what I hear, IPCC enterprise is a dog to install, maintain, etc. You also need professional services to do the work. At least IPCCx I think you can do by your self. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Scott Voll" <svoll.voip at gmail.com> 
To: "jeremy co" <jeremy.cool14 at gmail.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Thursday, September 3, 2009 12:31:41 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ? 

150 agents or less --> express 


151 agents or more --> enterprise 


you have some $$ --> express 


you have lots of $$$$$$$$$$ --> enterprise 


petty much sums it up ;-) 


Scott 


PS. Sorry I don't know of a good doc. 


On Wed, Sep 2, 2009 at 6:44 PM, jeremy co < jeremy.cool14 at gmail.com > wrote: 


Hi, 


anybody know a good Doc for comparing contact center express and enterprise ? 






Jeremy 
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