[cisco-voip] IPCCX advice

[Ed Leatherman]

It's a function of the number of concurrent agent seat licenses you
purchased and how much the server can handle. I don't think there is a hard
limit on things like route points, CTI ports, etc. I think the MCS servers
go to to supported 300 agents on the bigger platform.. but its all related
to BHCA etc as well as what else the scripting is doing for you. I'm sure
database dips, call recording, etc have a noticeable impact.

There is a spreadsheet that is used to determine the hardware needed given
the requirements, i'm not sure if that's publicly available from Cisco
though. Your account manager or SE should be able to hook you up with it if
it's not out on CCO.

On Fri, Sep 4, 2009 at 10:26 AM, Tired Banchini <
tired.banchini at googlemail.com> wrote:

> Guys,
>
> Thanks some great hinds and docs in there....
>
> Just wondering in a business environment where you have an internal Help
> Desk, E-commerce BU etc. etc. where you want multiple custom IVR/ ACDs
> groups..One other question from a deployment/ design point of view, how many
> IVR/ ACD functions can I have, what is the limit or is it simply a function
> of the number of licenses.
>
> Thanks
>
>
>
>
> On Fri, Sep 4, 2009 at 1:00 PM, Oddiraju, Kiran @ London SMC <
> Kiran.Oddiraju at cbre.com> wrote:
>
>>  TB,
>>
>>
>>
>> I have come across a good presentation on UCCX, check this out...
>>
>>
>>
>> http://www.ucmanager.org/e-learning/uccxd/
>>
>>
>>
>> Regards,
>>
>> Kiran
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tired Banchini
>> *Sent:* 03 September 2009 23:21
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] IPCCX advice
>>
>>
>>
>> Hi Guys,
>>
>>
>>
>> I have just started on the IPCCX learning curve and thought I would start
>> with the IPCCX Admin guide.. on reading it I am wondering is it the best
>> starting point as I seem to hit a lot areas along they way where you have
>> had to preconfigure other areas e.g. applications.. expecting scripts to be
>> written and uploaded.
>>
>>
>>
>> Just wondering is their a recommended reading approach for the Cisco docs
>> and are there are good presentations or Cisco breakouts any one can
>> recommend? I am finding the architecture a little difficult to understand
>> and wondering if this is detailed anywhere some books etc. i.e. what are the
>> various users and their functions AXL, Rmsub etc. a diagram would be nice, I
>> understand pictures :-)
>>
>>
>>
>> I am at the point where it is simply installed and the user accounts for
>> AXL,Rm etc. are set up...... with CUCM and in-service.
>>
>>
>>
>> I was hoping to start with the IVR function and get to grips and then move
>> on to ACD which seemed logical...?
>>
>>
>>
>> Thanks in advance
>>
>> TB
>>
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-- 
Ed Leatherman
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