[cisco-voip] IPCCX advice

Fri Sep 4 10:48:46 EDT 2009

I don't think I remember reading anything about a hard limit on the number of IVR/ACD "functions". You are licensed on the number of people that are in a queue or IVR/ACD at a time (the limit is 600?). The SRND has some good sizing info to help with that. Personally I hate licensing!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tired Banchini
Sent: Friday, September 04, 2009 9:26 AM
To: Oddiraju, Kiran @ London SMC
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX advice

Guys,

Thanks some great hinds and docs in there....

Just wondering in a business environment where you have an internal Help Desk, E-commerce BU etc. etc. where you want multiple custom IVR/ ACDs groups..One other question from a deployment/ design point of view, how many IVR/ ACD functions can I have, what is the limit or is it simply a function of the number of licenses.

Thanks

On Fri, Sep 4, 2009 at 1:00 PM, Oddiraju, Kiran @ London SMC <Kiran.Oddiraju at cbre.com<mailto:Kiran.Oddiraju at cbre.com>> wrote:

TB,

I have come across a good presentation on UCCX, check this out...

http://www.ucmanager.org/e-learning/uccxd/

Regards,

Kiran

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Tired Banchini
Sent: 03 September 2009 23:21
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] IPCCX advice

Hi Guys,

I have just started on the IPCCX learning curve and thought I would start with the IPCCX Admin guide.. on reading it I am wondering is it the best starting point as I seem to hit a lot areas along they way where you have had to preconfigure other areas e.g. applications.. expecting scripts to be written and uploaded.

Just wondering is their a recommended reading approach for the Cisco docs and are there are good presentations or Cisco breakouts any one can recommend? I am finding the architecture a little difficult to understand and wondering if this is detailed anywhere some books etc. i.e. what are the various users and their functions AXL, Rmsub etc. a diagram would be nice, I understand pictures :-)

I am at the point where it is simply installed and the user accounts for AXL,Rm etc. are set up...... with CUCM and in-service.

I was hoping to start with the IVR function and get to grips and then move on to ACD which seemed logical...?

Thanks in advance

TB

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