[cisco-voip] IPCCX advice

[Tired Banchini]

Guys,

Thanks some great hinds and docs in there....

Just wondering in a business environment where you have an internal Help
Desk, E-commerce BU etc. etc. where you want multiple custom IVR/ ACDs
groups..One other question from a deployment/ design point of view, how many
IVR/ ACD functions can I have, what is the limit or is it simply a function
of the number of licenses.

Thanks



On Fri, Sep 4, 2009 at 1:00 PM, Oddiraju, Kiran @ London SMC <
Kiran.Oddiraju at cbre.com> wrote:

>  TB,
>
>
>
> I have come across a good presentation on UCCX, check this out...
>
>
>
> http://www.ucmanager.org/e-learning/uccxd/
>
>
>
> Regards,
>
> Kiran
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tired Banchini
> *Sent:* 03 September 2009 23:21
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IPCCX advice
>
>
>
> Hi Guys,
>
>
>
> I have just started on the IPCCX learning curve and thought I would start
> with the IPCCX Admin guide.. on reading it I am wondering is it the best
> starting point as I seem to hit a lot areas along they way where you have
> had to preconfigure other areas e.g. applications.. expecting scripts to be
> written and uploaded.
>
>
>
> Just wondering is their a recommended reading approach for the Cisco docs
> and are there are good presentations or Cisco breakouts any one can
> recommend? I am finding the architecture a little difficult to understand
> and wondering if this is detailed anywhere some books etc. i.e. what are the
> various users and their functions AXL, Rmsub etc. a diagram would be nice, I
> understand pictures :-)
>
>
>
> I am at the point where it is simply installed and the user accounts for
> AXL,Rm etc. are set up...... with CUCM and in-service.
>
>
>
> I was hoping to start with the IVR function and get to grips and then move
> on to ACD which seemed logical...?
>
>
>
> Thanks in advance
>
> TB
>
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