[cisco-voip] IPCCX advice

[Oddiraju, Kiran @ London SMC]

TB,

 

I have come across a good presentation on UCCX, check this out...

 

http://www.ucmanager.org/e-learning/uccxd/

 

Regards,

Kiran

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tired Banchini
Sent: 03 September 2009 23:21
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX advice

 

Hi Guys,

 

I have just started on the IPCCX learning curve and thought I would
start with the IPCCX Admin guide.. on reading it I am wondering is it
the best starting point as I seem to hit a lot areas along they way
where you have had to preconfigure other areas e.g. applications..
expecting scripts to be written and uploaded.

 

Just wondering is their a recommended reading approach for the Cisco
docs and are there are good presentations or Cisco breakouts any one can
recommend? I am finding the architecture a little difficult to
understand and wondering if this is detailed anywhere some books etc.
i.e. what are the various users and their functions AXL, Rmsub etc. a
diagram would be nice, I understand pictures :-)

 

I am at the point where it is simply installed and the user accounts for
AXL,Rm etc. are set up...... with CUCM and in-service.

 

I was hoping to start with the IVR function and get to grips and then
move on to ACD which seemed logical...?

 

Thanks in advance

TB


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