[cisco-voip] CCM 6.1 to 7.1 and Attendant Console

[Daniel Durkin]

What I have done to get around the UC attendant console queue is to
create a queue through UCCX and send the call to a hunt group of users.
From there you can either use CUPC or SIP software phones to drag and
drop calls. 

-Daniel

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jorge L.
Rodriguez Aguila
Sent: Friday, September 04, 2009 1:24 PM
To: Ryan Ratliff
Cc: Cisco-Voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] CCM 6.1 to 7.1 and Attendant Console

It's a price point issue actually. The ARC licenses are pretty expensive
for something that used to be free.

Jorge

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Friday, September 04, 2009 2:22 PM
To: Jorge L. Rodriguez Aguila
Cc: Cisco-Voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] CCM 6.1 to 7.1 and Attendant Console

Should work and is supported for upgraded systems.  That said 7.x was  
the first shot at getting rid of the thing entirely so I'd highly  
recommend your customer start evaluating other options.

http://cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_2/cucm-rel_
notes-712a.html#wp1236211

-Ryan

On Sep 4, 2009, at 1:24 PM, Jorge L. Rodriguez Aguila wrote:

We have a Customer that has Call Mananger 6.1 and Four Operator  
Attendants. He is migrating to CCM 7.1 and I know that the Attendant  
Consoles work and are supported as long as they are migrated from 6.1.  
My question is, will I be able to add additional attendants once I am  
on 7.1 or will I have to Buy ARC Attendant Consoles for the newer  
operators?

Jorge
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