[cisco-voip] ARC Connect CT Server does not start after Anti-V irus loaded.

[Chris Ward (chrward)]

It sounds like the AV you installed is more than AV. Maybe it has a
built in firewall, or some sort of malware/Trojan protection that is
being triggered incorrectly. Is there a list of trusted applications you
can add your ARC stuff to?

 

-Chris

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer
(ZA)
Sent: Monday, September 07, 2009 1:14 AM
To: Karen Cheng; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ARC Connect CT Server does not start after
Anti-V irus loaded.

 

Definately AV. Even as I excluded the whole of C:, it stil did the same.
I ended up disabling on-access scan, and just scheduled a full scan at
night.
 
--- original message ---
From: "Karen Cheng" <kcheng at thiess.com.au>
Subject: RE: [cisco-voip] ARC Connect CT Server does not start after
Anti-Virus loaded.
Date: 7th September 2009
Time: 12:11:53 am
 

The ARC CT server only needs the ARCData folder and the Cisco TSP/CTI
stuff to be able to start.

 

If you are convinced it is AV, which would not surprise me as it caused
us issues as well, I would recommend checking the logs of the AV and
seeing what it has an issue with....maybe it's detected a "suspicious"
file and has moved it somewhere??

 

We ended up removing our AV off the ARC server as the server only ran
that and the AV stuff caused the connection to the client to drop out
frequently.

 

You could also try putting an exception in for C:\Program Files\Cisco

 

Regards

 

Karen Cheng
Network Engineer - ICT
Thiess Business Services

Thiess Pty Ltd

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer
(ZA)
Sent: Saturday, 5 September 2009 9:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ARC Connect CT Server does not start after
Anti-Virus loaded.

 

I need some help with ARC. My customer installed Anti-Virus, and since
then the ARC Connect CT server does not start. The moment we remove
Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it
still does not work. Any other folder we need to exclude? 

 

 

Regards

 

Louis Koekemoer

Cisco IPT Systems Engineer

Converged Communications

Dimension Data (South Africa)

 

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