[cisco-voip] ARC Connect CT Server does not start after Anti-V irus loaded.

Tue Sep 8 09:53:49 EDT 2009

I'm waiting for change control from customer, but it looks like the customer had a AV Group policy that was overwriting everything I excluded on the local machine. There is definitely no firewall. If we enable on access scan while the serer is running, everything works fine, but the issue will arise when the server is rebooted, and on-access scan start from the reboot.

Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
Cell:       +27 (71) 680 8790
Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>

Cisco Global Technology  Excellence Partner of the Year 2009 | Cisco Global Enterprise Partner of the Year 2007
Cisco Unified Communications Partner of the Year 2008 | Cisco IP Communications Partner of the Year 2002 - 2007
Cisco Emerging Markets Theatre Partner of the Year (Middle East & Africa) 2008 | Cisco Africa, Enterprise Partner of the Year 2009
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For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>

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From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 08 September 2009 03:42 PM
To: Louis Koekemoer (ZA); Karen Cheng; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] ARC Connect CT Server does not start after Anti-V irus loaded.

It sounds like the AV you installed is more than AV. Maybe it has a built in firewall, or some sort of malware/Trojan protection that is being triggered incorrectly. Is there a list of trusted applications you can add your ARC stuff to?

-Chris

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Monday, September 07, 2009 1:14 AM
To: Karen Cheng; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ARC Connect CT Server does not start after Anti-V irus loaded.

Definately AV. Even as I excluded the whole of C:, it stil did the same. I ended up disabling on-access scan, and just scheduled a full scan at night.

--- original message ---

From: "Karen Cheng" <kcheng at thiess.com.au>

Subject: RE: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.

Date: 7th September 2009

Time: 12:11:53 am

The ARC CT server only needs the ARCData folder and the Cisco TSP/CTI stuff to be able to start.

If you are convinced it is AV, which would not surprise me as it caused us issues as well, I would recommend checking the logs of the AV and seeing what it has an issue with....maybe it's detected a "suspicious" file and has moved it somewhere??

We ended up removing our AV off the ARC server as the server only ran that and the AV stuff caused the connection to the client to drop out frequently.

You could also try putting an exception in for C:\Program Files\Cisco

Regards

Karen Cheng
Network Engineer - ICT
Thiess Business Services

Thiess Pty Ltd

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Saturday, 5 September 2009 9:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.

I need some help with ARC. My customer installed Anti-Virus, and since then the ARC Connect CT server does not start. The moment we remove Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still does not work. Any other folder we need to exclude?

Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
Cell:       +27 (71) 680 8790
Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>

Cisco Global Technology  Excellence Partner of the Year 2009 | Cisco Global Enterprise Partner of the Year 2007
Cisco Unified Communications Partner of the Year 2008 | Cisco IP Communications Partner of the Year 2002 - 2007
Cisco Emerging Markets Theatre Partner of the Year (Middle East & Africa) 2008 | Cisco Africa, Enterprise Partner of the Year 2009
Cisco Africa, Solution Innovation Partner of the Year 2009 | Cisco South Africa Gold Partner of the Year 2005 - 2007

For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>

P Before printing this email please think about the environment

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