[cisco-voip] CCX CSQ prioritizing

[c3voip]

I have CCX 7 Premium with 5 CSQ's and 5 agents, and the agents can answer
calls from all 5 queues via Resource skills.  

 

My question is, is there a way to prioritize the order in which the queues
get handled?  From my testing it seems like it is first come first serve.  I
have tried adjusting the skill level of my test agents and that doesn't seem
to change which queue calls get taken from first.  Am I thinking about this
wrong?

 

Thanks,

-C

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