[cisco-voip] CCX CSQ prioritizing

[Matt Slaga (US)]

Make sure your CSQs are set for skills based routing.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of c3voip
Sent: Wednesday, September 09, 2009 4:26 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CCX CSQ prioritizing

I have CCX 7 Premium with 5 CSQ's and 5 agents, and the agents can answer calls from all 5 queues via Resource skills.

My question is, is there a way to prioritize the order in which the queues get handled?  From my testing it seems like it is first come first serve.  I have tried adjusting the skill level of my test agents and that doesn't seem to change which queue calls get taken from first.  Am I thinking about this wrong?

Thanks,
-C



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