[cisco-voip] Issues with 7.1.2a SU1 with web page, corp dir, etc stop working?

[Charles Goldsmith]

Erick, I've seen the same issue, twice now we noticed that the CAR and
the CCMAdmin pages weren't working.

Instead of rebooting, you can ssh into the publisher and issue a
'utils service restart Cisco CallManager Admin'

This will restart tomcat and resolve the issue.  My occurences were
about 10 days apart.  I have not opened a TAC case, mainly because
even in 7.1.2b, its still listed as an open issue.

I'm seeing the following error:
SEVERE: FAIL - Application at context path /car could not be started
java.lang.OutOfMemoryError: PermGen space

HTH
Charles

On Thu, Sep 10, 2009 at 11:38 AM, Erick Bergquist<erickbee at gmail.com> wrote:
> I dug further into the tomcat logs from my issue, and in the
> catalina.out file the entry below is where the problem first appears
> and seems to be triggered by car in this case. After this event in
> logs, the rest of the catalina.out has Java out of memory Error:
> PermGen until the time we restarted. I'm working with TAC on this
> also.
>
>
> Sep 8, 2009 10:03:48 PM org.apache.catalina.core.StandardContext
> checkUnusualURLPattern
> INFO: Suspicious url pattern: "*.*" in context [/car] - see section
> SRV.11.2 of the Servlet specification
> #
> # java.lang.OutOfMemoryError: PermGen space
> # -XX:OnOutOfMemoryError="/home/tomcat/tomcat_diagnostics.sh"
> #   Executing /bin/sh -c "/home/tomcat/tomcat_diagnostics.sh"...
> chown: cannot access
> `/usr/local/thirdparty/jakarta-tomcat/logs/heap.8650.tomcat.1252465438.hprof':
> No such file or directory
> chmod: cannot access
> `/usr/local/thirdparty/jakarta-tomcat/logs/heap.8650.tomcat.1252465438.hprof':
> No such file or directory
> 2009-09-08 22:09:05
> :
>
>
> On Wed, Sep 9, 2009 at 8:09 PM, Eric Pedersen <eric.pedersen at sait.ca> wrote:
>> We've also seen this with CM 7.1.2a.  I haven't had time to look into it deeply, but if it happens again I will definitely open a TAC case. It's too bad SU1 looks like it has the same problem.
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Bergquist
>> Sent: September 9, 2009 13:18
>> To: Wes Sisk
>> Cc: voip puck
>> Subject: Re: [cisco-voip] Issues with 7.1.2a SU1 with web page, corp dir, etc stop working?
>>
>> The tomcat logs are showing java out of memory exception errors from
>> that time period.
>>
>> This is first error in logs, looks like someone was making changes to
>> a phone at this time.
>>
>> Sep 8, 2009 4:25:47 PM org.apache.catalina.core.ApplicationDispatcher invoke
>> SEVERE: Servlet.service() for servlet
>> org.apache.jsp.WEB_002dINF.pages.phone.phone_002dcontent_jsp threw
>> exception
>> java.lang.OutOfMemoryError: PermGen space
>>        at sun.misc.Unsafe.defineClass(Native Method)
>>
>> Then after that, the tomcat log entries below occur frequently...
>>
>> Sep 8, 2009 8:21:35 PM org.apache.catalina.core.StandardWrapperValve invoke
>> SEVERE: Servlet.service() for servlet AstServlet threw exception
>> java.lang.OutOfMemoryError: PermGen space
>>
>> Sep 8, 2009 10:57:31 PM org.apache.catalina.core.StandardWrapperValve invoke
>> SEVERE: Servlet.service() for servlet AXL threw exception
>> java.lang.OutOfMemoryError: PermGen space
>>
>> It is a 7835H2 model server.
>>
>> Thanks
>>
>> On Wed, Sep 9, 2009 at 1:38 PM, Wes Sisk<wsisk at cisco.com> wrote:
>>> The common component to all those features is Tomcat.  Check all tomcat and
>>> web logs for errors.
>>>
>>> /Wes
>>>
>>> On Wednesday, September 09, 2009 2:18:40 PM , Erick Bergquist
>>> <erickbee at gmail.com> wrote:
>>>>
>>>> Anyone know of any issues in 7.1.2a SU1 with the web page, corporate
>>>> directory, authentication from Meeting Place/IPCC stop working? Reboot
>>>> fixed the issue and nothing in logs that pops out as being a problem.
>>>> No crash dump files.
>>>>
>>>> Thanks, Erick
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>
>>>
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