[cisco-voip] Issues with 7.1.2a SU1 with web page, corp dir, etc stop working?

[Adam Frankel]

This is probably a combination of CSCsy70968 and CSCta20132.

Adam 




-----Original Message-----
From: Charles Goldsmith <wokka at justfamily.org>
Sent: Thu, Sep 10, 2009 1:52:09 Pm
To: Erick Bergquist <erickbee at gmail.com>
CC: voip puck <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Issues with 7.1.2a SU1 with web page, corp 
dir,    etc     stop working?
> Erick, I've seen the same issue, twice now we noticed that the CAR and
> the CCMAdmin pages weren't working.
>
> Instead of rebooting, you can ssh into the publisher and issue a
> 'utils service restart Cisco CallManager Admin'
>
> This will restart tomcat and resolve the issue.  My occurences were
> about 10 days apart.  I have not opened a TAC case, mainly because
> even in 7.1.2b, its still listed as an open issue.
>
> I'm seeing the following error:
> SEVERE: FAIL - Application at context path /car could not be started
> java.lang.OutOfMemoryError: PermGen space
>
> HTH
> Charles
>
> On Thu, Sep 10, 2009 at 11:38 AM, Erick Bergquist<erickbee at gmail.com> wrote:
> > I dug further into the tomcat logs from my issue, and in the
> > catalina.out file the entry below is where the problem first appears
> > and seems to be triggered by car in this case. After this event in
> > logs, the rest of the catalina.out has Java out of memory Error:
> > PermGen until the time we restarted. I'm working with TAC on this
> > also.
> >
> >
> > Sep 8, 2009 10:03:48 PM org.apache.catalina.core.StandardContext
> > checkUnusualURLPattern
> > INFO: Suspicious url pattern: "*.*" in context [/car] - see section
> > SRV.11.2 of the Servlet specification
> > #
> > # java.lang.OutOfMemoryError: PermGen space
> > # -XX:OnOutOfMemoryError="/home/tomcat/tomcat_diagnostics.sh"
> > #   Executing /bin/sh -c "/home/tomcat/tomcat_diagnostics.sh"...
> > chown: cannot access
> > `/usr/local/thirdparty/jakarta-tomcat/logs/heap.8650.tomcat.1252465438.hprof':
> > No such file or directory
> > chmod: cannot access
> > `/usr/local/thirdparty/jakarta-tomcat/logs/heap.8650.tomcat.1252465438.hprof':
> > No such file or directory
> > 2009-09-08 22:09:05
> > :
> >
> >
> > On Wed, Sep 9, 2009 at 8:09 PM, Eric Pedersen <eric.pedersen at sait.ca> wrote:
> >> We've also seen this with CM 7.1.2a.  I haven't had time to look into it deeply, but if it happens again I will definitely open a TAC case. It's too bad SU1 looks like it has the same problem.
> >>
> >> -----Original Message-----
> >> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Bergquist
> >> Sent: September 9, 2009 13:18
> >> To: Wes Sisk
> >> Cc: voip puck
> >> Subject: Re: [cisco-voip] Issues with 7.1.2a SU1 with web page, corp dir, etc stop working?
> >>
> >> The tomcat logs are showing java out of memory exception errors from
> >> that time period.
> >>
> >> This is first error in logs, looks like someone was making changes to
> >> a phone at this time.
> >>
> >> Sep 8, 2009 4:25:47 PM org.apache.catalina.core.ApplicationDispatcher invoke
> >> SEVERE: Servlet.service() for servlet
> >> org.apache.jsp.WEB_002dINF.pages.phone.phone_002dcontent_jsp threw
> >> exception
> >> java.lang.OutOfMemoryError: PermGen space
> >>        at sun.misc.Unsafe.defineClass(Native Method)
> >>
> >> Then after that, the tomcat log entries below occur frequently...
> >>
> >> Sep 8, 2009 8:21:35 PM org.apache.catalina.core.StandardWrapperValve invoke
> >> SEVERE: Servlet.service() for servlet AstServlet threw exception
> >> java.lang.OutOfMemoryError: PermGen space
> >>
> >> Sep 8, 2009 10:57:31 PM org.apache.catalina.core.StandardWrapperValve invoke
> >> SEVERE: Servlet.service() for servlet AXL threw exception
> >> java.lang.OutOfMemoryError: PermGen space
> >>
> >> It is a 7835H2 model server.
> >>
> >> Thanks
> >>
> >> On Wed, Sep 9, 2009 at 1:38 PM, Wes Sisk<wsisk at cisco.com> wrote:
> >>> The common component to all those features is Tomcat.  Check all tomcat and
> >>> web logs for errors.
> >>>
> >>> /Wes
> >>>
> >>> On Wednesday, September 09, 2009 2:18:40 PM , Erick Bergquist
> >>> <erickbee at gmail.com> wrote:
> >>>>
> >>>> Anyone know of any issues in 7.1.2a SU1 with the web page, corporate
> >>>> directory, authentication from Meeting Place/IPCC stop working? Reboot
> >>>> fixed the issue and nothing in logs that pops out as being a problem.
> >>>> No crash dump files.
> >>>>
> >>>> Thanks, Erick
> >>>> _______________________________________________
> >>>> cisco-voip mailing list
> >>>> cisco-voip at puck.nether.net
> >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>>>
> >>>
> >>>
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> >>
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